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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Ohio dealer’s nearly $400K settlement shows potential employment compliance pitfalls

job interview
Thursday, Jan. 6, 2022, 04:56 PM
BHPH Report Staff
Compliance expert Randy Henrick, who also is a part of the team at Ignite Consulting Partners, shared a costly example of how not following federal statutes when making personnel decisions can inflict some significant financial pain on independent and buy-here, ... [Read More]

COMMENTARY: Preparing for a unique 2022 after a unique 2021

2022 gauge
Tuesday, Jan. 4, 2022, 03:17 PM
Kenny Atcheson, Dealer Profit Pros
There have been so many changes and unique circumstances that affect the market and your business. They must be considered as you plan for success in 2022. What to do about it all? First, plan to do something different — ... [Read More]

COMMENTARY: Time to assess changes at your BHPH or LHPH operation

2021 2022 image
Thursday, Dec. 16, 2021, 03:36 PM
Gene Daughtry, AMS Consulting
In past years, I would have been advising you to use the down time in the last quarter of a year to make assessments about your operation. Under normal circumstances it is time to evaluate your staff, look into your ... [Read More]

Car-Mart stays in acquisition mode with moves in Tennessee

new carmart logo for web_0_0_0_0_0
Thursday, Dec. 16, 2021, 03:33 PM
BHPH Report Staff
On Wednesday, America’s Car-Mart announced its second dealership acquisition in roughly the past 60 days. At the beginning of October, this year’s Independent Dealer of the Year acquired a store in Oklahoma. And now, Car-Mart announced it has entered into ... [Read More]

PODCAST: Insights from NIADA 20 groups with Bill Elizondo

podcast image
Wednesday, Dec. 15, 2021, 03:01 PM
BHPH Report Staff
For several months now, Bill Elizondo has been back on the road hosting 20 group meetings in his role as senior moderator and consultant at National Independent Automobile Dealer Association. In this episode of the Auto Remarketing Podcast, Elizondo shared ... [Read More]

Byrider aligns with Openbay to boost service department

byrider openbay for web
Tuesday, Dec. 14, 2021, 03:49 PM
BHPH Report Staff
Byrider made a move this week to strengthen its service department. The chain of more than 140 buy-here, pay-dealerships and franchisees became a part of Openbay and its automotive services marketplace, one of the nation’s largest online consumer platforms for ... [Read More]

3 enhancements to AgoraInsights

AgoraInsights for web
Tuesday, Dec. 14, 2021, 03:43 PM
BHPH Report Staff
Agora Data added more technological horsepower to its platform aimed to help buy-here, pay-here dealerships gain more financial information and resources to growth their businesses. On Tuesday, the company highlighted the three enhancements it made to AgoraInsights. They include reporting ... [Read More]

Bankruptcies at pace not seen since the 1980s

epiq bankruptcy chart november for web
Thursday, Dec. 9, 2021, 03:17 PM
BHPH Report Staff
It’s been 40 years since bankruptcy filings have been at the pace experts from Epiq and the American Bankruptcy Institute (ABI) are seeing in 2021. Last week, Epiq released its November bankruptcy filing statistics from its AACER bankruptcy information services ... [Read More]

PODCAST: 3 founders of BHPH United discuss purpose & goals

podcast image
Thursday, Dec. 9, 2021, 03:13 PM
BHPH Report Staff
Buy-here, pay-here dealers asked for more support, and a collection of industry firms are responding to the request. Three founders of a new organization called BHPH United, which was formed for the sole purpose of providing education and resources to ... [Read More]

ABCoA blends Berkshire Risk Services into Deal Pack

partnership gears
Tuesday, Dec. 7, 2021, 03:40 PM
BHPH Report Staff
Advanced Business Computers of America (ABCoA), which has developed complete software solutions for independent dealerships and finance companies since 1983, recently added Berkshire Risk Services to its long list of integrations. With a mission to pioneer an all-in-one buy-here, pay-here ... [Read More]
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