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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

NextGear & Manheim team up to enhance Flex Pricing

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Thursday, Feb. 10, 2022, 04:06 PM
BHPH Report Staff
Your dealership customers likely are about to get an injection of cash via their federal tax return. NextGear Capital rolled out a program enhancement on Thursday designed to further improve cash flow for independent dealers to invest back into their ... [Read More]

January bankruptcy trends trigger close watch by experts

bankruptcy 2
Thursday, Feb. 10, 2022, 04:04 PM
BHPH Report Staff
With a murky filing situation on the horizon for businesses — potentially trickling down to impacted consumers — bankruptcy experts are closely watching the newest data and trends originating from the first month of 2022. Last week, Epiq released its ... [Read More]

PODCAST: Dealer Profit Pros president on the power of video

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Tuesday, Feb. 8, 2022, 08:26 PM
BHPH Report Staff
While Kenny Atcheson has written books and been a regular contributor to BHPH Report, the founder and president of Dealer Profit Pros is back for another appearance on the Auto Remarketing Podcast to discuss the potential benefits of using video. ... [Read More]

NIADA launches upgraded CPO program

NIADA CPO for web
Tuesday, Feb. 1, 2022, 05:26 PM
BHPH Report Staff
Certified pre-owned sales often generate some of the most robust sales — and potential profit — for franchised dealerships. Well, the National Independent Automobile Dealers Association revamped its vehicle certification program, so independent operations can gain a bigger piece of ... [Read More]

Buckeye Dealership Consulting modifies corporate structure to handle growth

rob fox at buckeye for web
Thursday, Jan. 27, 2022, 03:53 PM
BHPH Report Staff
Buckeye Dealership Consulting recently reorganized its operation in an effort to serve its clients better. The provider of reinsurance, F&I, warranty and service contract products, dealer education, consulting, and performance groups for independent dealers created new divisions for automotive services, ... [Read More]

NIADA bolsters advocacy with new government affairs director

NIADA Perez for web
Wednesday, Jan. 19, 2022, 08:47 PM
BHPH Report Staff
As the organization also got its preparations in motion for its annual convention, the National Independent Automobile Dealers Association (NIADA) reinforced its government advocacy on Wednesday with the addition of Christina Perez as director of government affairs. NIADA highlighted that ... [Read More]

COMMENTARY: 3 growth opportunities for independent dealers in 2022

growth chart with man
Wednesday, Jan. 19, 2022, 07:39 PM
Scott Maybee, NextGear Capital
I’ve been in the automotive industry for more than 15 years and, hands down, this is one of the most unusual markets I have ever seen. Despite predictions by industry experts that independent auto dealers would not fare well during ... [Read More]

700 Credit and eLEND Solutions tout dealer benefits of using ID Drive

auto finance pic 2
Tuesday, Jan. 18, 2022, 04:16 PM
BHPH Report Staff
Tim Brackenbury serves as operations director for Texas Auto, an independent dealership with a pair of locations north and south of Houston. In a news release from 700 Credit and eLEND Solutions, Brackenbury described the successes of using ID Drive, ... [Read More]

Total 2021 bankruptcies drop nearly 25%

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Thursday, Jan. 13, 2022, 04:34 PM
BHPH Report Staff
Total annual bankruptcy filings decreased nearly 25% year-over-year, according to data shared and discussed by Epiq and the American Bankruptcy Institute (ABI). [Read More]

PODCAST: Agora Data on current status of dealership financials & securitization market

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Tuesday, Jan. 11, 2022, 03:15 PM
BHPH Report Staff
Steve Burke’s role as chief executive officer of Agora Data gives him a tremendous vantage point to access the current financial status of independent and buy-here, pay-here dealerships as well as activities within the automotive securitization market. And during the ... [Read More]
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