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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Industry Veteran Establishes Service Agency with Footprint Already Covering 12 States

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Tuesday, Apr. 7, 2015, 07:39 PM
BHPH Report Staff
A name familiar to the automotive industry, especially the buy-here, pay-here segment, resurfaced this week as Rod Heasley established a consulting agency to service independent agents specializing in both prime and subprime financing. Heasley, who has 37 years of industry ... [Read More]

Big Apple Regulator Out to Halt ‘Predatory’ Auto Loans

julie menin for bhph
Wednesday, Apr. 1, 2015, 06:17 PM
BHPH Report Staff
The New York City Department of Consumer Affairs didn’t come right out and say its new initiative is targeted against the plight of buy-here, pay-here dealers in the Big Apple, but the regulator’s descriptive words such as “predatory” in explaining ... [Read More]

Wayne Reaves Enhances BHPH Platform with CarStory Integration

integration button
Wednesday, Mar. 25, 2015, 06:43 PM
BHPH Report Staff
Buy-here, pay-here dealers who use Wayne Reaves software now can take advantage of what is offered by CarStory, a provider of crowdsourced data and analytics on used-vehicle pricing and preferences. This week, Wayne Reaves integrated CarStory Market Reports into its ... [Read More]

February Bankruptcy Filings Soften by 13%

bankruptcy
Wednesday, Mar. 18, 2015, 03:49 PM
BHPH Report Staff
Buy-here, pay-here dealers might be seeing a smaller pool of potential customers who just filed for bankruptcy. The American Bankruptcy Institute cited data provided by Epiq Systems that showed total U.S. bankruptcy filings decreased 13 percent in February from the ... [Read More]

Accounting Experts Share Tax Time Strategies

tax time pic
Tuesday, Mar. 17, 2015, 09:31 PM
Nick Zulovich, Editor
McGladrey tax director Scott Ruby understands many buy-here, pay-here dealerships are small family operations without a squadron of certified public accountants on staff that watches every move the IRS makes. However, Ruby suggested that BHPH operators spend a fair amount ... [Read More]

Car-Mart Continues To Finalize Major Operational Changes

car-mart pic for BHPH
Tuesday, Mar. 17, 2015, 09:27 PM
Nick Zulovich, Editor
America’s Car-Mart not only shared athe financial results from the third quarter of its 2015 fiscal year, but the buy-here, pay-here dealership chain also offered an update on two significant operational changes the company is in the process of finalizing. ... [Read More]

DriveTime Uses Leasing to Boost Customer Base

drivetime pic for bhph
Tuesday, Mar. 17, 2015, 09:24 PM
Nick Zulovich, Editor
DriveTime Automotive Group is looking to fill basic transportation needs while capitalizing on the rising popularity of vehicle leasing. It can be a tricky proposition since the average person with a non-prime credit score won’t typically qualify for new-vehicle lease ... [Read More]

Hudson: The Tells Of Some Gambling Dealers

gambler for bhph
Tuesday, Mar. 17, 2015, 09:22 PM
Tom Hudson, Hudson Cook
Friends who play poker tell me that sometimes they find themselves up against a player who unknowingly betrays the cards he holds by some “tell” — the player’s posture, his facial expression, the way he holds his cards, or some ... [Read More]

Ask The Hall Of Famer: Tax Advice and Avoiding ‘Silly Loans’

expensive
Tuesday, Mar. 17, 2015, 09:17 PM
BHPH Report Staff
Being that it’s now March, how important is it for operators to find a tax advisor they trust? Julian says … You need a long term tax strategy, and you need to understand how it’s going to work when you ... [Read More]

Daughtry: Let’s Take A Few Moments To Review

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Tuesday, Mar. 17, 2015, 09:15 PM
Gene Daughtry, PLS Financial
So how was February? I hope you had a busy tax season. I have heard varying reports from around the country, ranging from it was “OK” to “we couldn’t keep up.” There are so many factors that play a role, ... [Read More]
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