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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Securitization roundup: $550M closed by CPS & Credit Acceptance

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Friday, Oct. 28, 2016, 03:22 PM
SubPrime Auto Finance News Staff
With S&P Global Ratings and Fitch Ratings keeping close watch of how the auto ABS market is behaving, two finance companies that have conducted several rounds of securitizations — Consumer Portfolio Services and Credit Acceptance — recently added more offerings. ... [Read More]

Former Equifax exec joins FactorTrust as chief information officer

business man with tablet
Friday, Oct. 28, 2016, 03:21 PM
SubPrime Auto Finance News Staff
This week, FactorTrust announced the hiring of Paul Bunting as chief information officer as the company accelerates its efforts around analytics and product development. The company indicated Bunting will oversee all IT and infrastructure, security, analytics and product development efforts ... [Read More]

Debt collection continues to top CFPB complaint charts

complaint stock photo
Thursday, Oct. 27, 2016, 02:35 PM
SubPrime Auto Finance News Staff
According to the Consumer Financial Protection Bureau’s monthly complaint snapshot released this week, the CFPB has handled approximately 1,008,500 complaints across all products as of Oct. 1. Bureau officials indicated debt collection remained the most-complained-about financial product or service. Of ... [Read More]

Lending Club unveils refinancing product

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Wednesday, Oct. 26, 2016, 03:59 PM
SubPrime Auto Finance News Staff
Lending Club, which claims to be the world's largest online marketplace connecting borrowers and investors, this week announced the launch of an auto refinance product that is designed to give vehicle owners a simple solution to save money on their ... [Read More]

September default rate ties year-high

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Wednesday, Oct. 26, 2016, 03:57 PM
SubPrime Auto Finance News Staff
The auto default reading S&P Dow Jones Indices and Experian reported for September tied the highest mark of the year, coming in at 1.05 percent. Ticking up 4 basis points on a sequential basis left the September reading at the ... [Read More]

What CFPB is doing through Project Catalyst

Corday at Money 20-20 for SPN
Tuesday, Oct. 25, 2016, 03:22 PM
SubPrime Auto Finance News Staff
Consumer Financial Protection Bureau director Richard Cordray generated attention on Monday, and this time it wasn’t connected with an enforcement action and millions of dollars in restitution and fines. Rather, Cordray shared some insight about an endeavor called Project Catalyst, a ... [Read More]

19 institutions join launch of mobile payment tool

businesswoman using smartphone
Monday, Oct. 24, 2016, 03:49 PM
SubPrime Auto Finance News Staff
The potential for more vehicle installment contract holders in your portfolio to use their smartphone to make regular payments to keep their auto financing current took another step forward on Monday. Early Warning announced preliminary details of a tool named ... [Read More]

Latest S&P analysis reflects back on 2007-09 ABS performance

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Monday, Oct. 24, 2016, 03:48 PM
SubPrime Auto Finance News Staff
With outstanding auto loan balances reaching a record $1.1 trillion as of June 30 and concern growing about the sector’s health, S&P Global Ratings recently analyzed the resiliency of auto loan asset-backed securities (ABS) ratings through the Great Recession of ... [Read More]

Next winner of Subprime Auto Finance Executive of the Year Award

New Ozzie Ramos for SPN
Friday, Oct. 21, 2016, 07:45 PM
Nick Zulovich, Senior Editor
SubPrime Auto Finance News has announced the winner of the fourth annual Subprime Auto Finance Executive of the Year Award, which is again sponsored by Black Book Lender Solutions. The honoree — who will receive the award during the SubPrime Forum at ... [Read More]

First 2 components of GM Financial’s community initiative

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Friday, Oct. 21, 2016, 03:27 PM
SubPrime Auto Finance News Staff
In an effort to broaden support of customers and the community, General Motors Financial launched what the finance company dubbed its Mobility Initiative, a multifaceted effort aimed at empowering and enriching local communities through financial education and resources, along with ... [Read More]
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