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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

EFG Companies & Northwood launch F&I Innovator of the Year competition

efg winners for SPN
Wednesday, Aug. 24, 2016, 03:54 PM
SubPrime Auto Finance News Staff
EFG Companies, together with Northwood University, launched the second annual F&I Innovator of the Year Competition this week. Held during the fall semester each year, this competition leverages the out-of-the box thinking of today’s Gen Z college students, coupled with ... [Read More]

3 groups pinpoint issues with CFPB arbitration proposal

arbitration 2
Wednesday, Aug. 24, 2016, 03:50 PM
SubPrime Auto Finance News Staff
One of the noteworthy quotes from those old Bugs Bunny cartoons that involved Marvin the Martian included the phrase, “Well, back to the old drawing board.” That phrase also summarized the sentiment the American Bankers Association, the Consumer Bankers Association and ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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The ART of AI: A Dealership Guide to Deploying AI With Confidence

AI is rapidly reshaping dealership operations, yet most stores are still in early experimentation mode. According to the Cox Automotive...
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Used prices at record high, but payments steady

money 4
Monday, Aug. 22, 2016, 02:50 PM
Joe Overby, Staff Writer
Retail used-car prices, at $19,400 a pop, have never been higher than they were in the second quarter, according to Edmunds.com. But here’s the thing. Average monthly payments on used vehicles are staying relatively low. In the second quarter, the ... [Read More]

Westlake Flooring Services surpasses 100K vehicles in portfolio

money car
Monday, Aug. 22, 2016, 02:25 PM
SubPrime Auto Finance News Staff
In less than four years after Westlake Flooring Services was founded, the company recently hit the milestone of 100,000 vehicles in its portfolio. Since November 2012, Westlake Flooring has grown to a division of more than 100 employees with approximately ... [Read More]

3 Dallas dealers violate FTC administrative order

Federal Trade Commission
Friday, Aug. 19, 2016, 03:33 PM
SubPrime Auto Finance News Staff
Evidently the Federal Trade Commission is far from finished with its regulatory actions involving what it dubbed Operation Steer Clear — a nationwide crackdown on misleading advertising regarding vehicle sales, financing and leasing that began more than two years ago. ... [Read More]

With new chief compliance officer, FactorTrust among Inc. 5000 for 3rd straight year

Award
Friday, Aug. 19, 2016, 03:27 PM
SubPrime Auto Finance News Staff
Along with being ranked as one of the country’s fastest-growing private companies by Inc., FactorTrust this week hired Barbara Sinsley as general counsel and chief compliance officer. FactorTrust indicated Sinsley will provide the company with legal and regulatory guidance and ... [Read More]

2 drivers of additional 5M auto borrowers in Q2

graph concept 3
Wednesday, Aug. 17, 2016, 03:40 PM
Nick Zulovich, Senior Editor
While delinquencies posted a “slight increase” during the second quarter, Jason Laky, senior vice president and automotive and consumer lending business leader for TransUnion, pinpointed the two drivers that brought more than 5 million additional consumers into the auto finance ... [Read More]

700Credit & KISS Concepts Group finalize marketing partnership

business handshake 2
Wednesday, Aug. 17, 2016, 03:34 PM
SubPrime Auto Finance News Staff
Recently, the management at 700Credit, a provider of credit, compliance and prescreen products and services, announced a marketing  partnership with KISS Concepts Group, a nationwide dealer, auto finance company, master agency and consulting firm with agent footprints in 33 states. Executives ... [Read More]

July auto defaults mirror year-ago trends

over due notice
Tuesday, Aug. 16, 2016, 02:44 PM
Nick Zulovich, Senior Editor
While also visiting the popular topic of the presidential election, analysts from S&P Dow Jones Indices and Experian noticed auto loan defaults edged up slightly according to data through July. But defaults remained below the 1-percent level for the fourth ... [Read More]

3 attributes dealers want from finance companies

business handshake
Monday, Aug. 15, 2016, 03:41 PM
SubPrime Auto Finance News Staff
With technology leveling the playing field to a degree, relationships nowadays really matter, especially when they involve how a dealer is going to get a delivery bought for their customers or how they’re going to have the floor planning for ... [Read More]
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