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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

GWC Warranty tops $400M in claims paid

money 1
Monday, Aug. 15, 2016, 03:39 PM
SubPrime Auto Finance News Staff
GWC Warranty, a provider of used-vehicle service contracts and related finance and insurance products sold through dealers, has successfully topped $400 million in claims paid to date. GWC Warranty’s $400 million in claims paid, combined with sister-company EasyCare’s $3.1 billion, ... [Read More]

Former TD Auto Finance exec joins J.D. Power

new hire 2
Friday, Aug. 12, 2016, 02:20 PM
SubPrime Auto Finance News Staff
Earlier this week, J.D. Power appointed Jim Houston as senior director of its auto finance practice. In this role, Houston will deploy his significant auto finance business experience to help guide the industry through what J.D. Power contends could potentially ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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The ART of AI: A Dealership Guide to Deploying AI With Confidence

AI is rapidly reshaping dealership operations, yet most stores are still in early experimentation mode. According to the Cox Automotive...
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Geitner among 3 new AFSA board members

boardroom chairs at table
Friday, Aug. 12, 2016, 02:17 PM
SubPrime Auto Finance News Staff
Within the week that Brian Geitner was picked as the incoming president of Cox Automotive’s Media Solutions Group, the current president of NextGear Capital also gained a leadership role for the American Financial Services Association. AFSA announced the election of ... [Read More]

DOJ’s latest settlement over repos involving SCRA infractions

department of justice website
Thursday, Aug. 11, 2016, 02:35 PM
SubPrime Auto Finance News Staff
The Justice Department reached a settlement this week with a finance company that repossessed vehicles in violation of the Servicemembers Civil Relief Act (SCRA) — a discovery the DOJ made during an investigation of Santander Consumer USA for similar infractions that ... [Read More]

3 ways Credit Acceptance examined Q2 competition

businessman drawing increases
Wednesday, Aug. 10, 2016, 03:12 PM
Nick Zulovich, Senior Editor
Credit Acceptance chief executive officer Brett Roberts approached the topic of competition from three different angles when the subprime auto finance company took questions from investment analysts who wanted more details about its second-quarter performance, which included a year-over-year rise ... [Read More]

Metrolina Credit chooses Brister to oversee branch operations

new hire - leader
Wednesday, Aug. 10, 2016, 03:00 PM
SubPrime Auto Finance News Staff
Metrolina Credit Co. recently made a significant addition to its senior management team by naming Todd Brister as director of branch operations. For the past two years, Brister served as senior executive manager and portfolio director at Michael Wayne Investment ... [Read More]

Subprime ABS improvement stalls in June

money 3
Tuesday, Aug. 9, 2016, 01:47 PM
SubPrime Auto Finance News Staff
Reversing an improvement that spanned four consecutive months, S&P Global Ratings determined collateral performance for subprime auto loan asset-backed securities (ABS) deteriorated month-over-month in June with net losses, recoveries and delinquencies all weakening. On a year-over-year basis, analysts found that ... [Read More]

How blockchain technology might impact auto finance

business man with tablet
Monday, Aug. 8, 2016, 03:28 PM
Nick Zulovich, Senior Editor
If you ask White Clarke Group’s technology innovators what blockchain is, their eyes will light up, and they will spend the next hour telling you about all the possible legitimate uses of this new technology that they contend “is set ... [Read More]

89 more professionals complete NAF Association Consumer Credit Compliance Certification Program

more training
Monday, Aug. 8, 2016, 03:19 PM
SubPrime Auto Finance News Staff
Representatives from six different captive finance companies, two other institutions at or near the top of quarterly market share rankings as well as dealerships and other service providers are among the 89 members of the spring 2016 graduating class that ... [Read More]

GWC Warranty top dealer reward programs hit record numbers

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Friday, Aug. 5, 2016, 03:35 PM
SubPrime Auto Finance News Staff
GWC Warranty, a provider of used-vehicle service contracts and related finance and insurance products sold through dealers, has set a new record for the number of dealers who have qualified for its top dealer reward programs — The Elite Dealer ... [Read More]
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