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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Avoiding subprime completely can make credit unions ‘elitist’

subprime clouds
Friday, Aug. 5, 2016, 03:34 PM
Nick Zulovich, Senior Editor
Indiana Members Credit Union chief executive officer Ron Collier explained how this segment of auto financing providers can become “elitist” if all they do is book vehicle installment contracts with consumers whose FICO scores are 800 or higher. Perhaps credit ... [Read More]

More than 100 lawmakers want CFPB arbitration plan enacted

capitol hill for spn story
Thursday, Aug. 4, 2016, 04:34 PM
SubPrime Auto Finance News Staff
The Congressional summer recess might just be rampimg up in earnest this week, but 38 Senate members and another 65 House lawmakers delivered a letter to Consumer Financial Protection Bureau director Richard Cordray to push through the agency’s plan to limit ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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The ART of AI: A Dealership Guide to Deploying AI With Confidence

AI is rapidly reshaping dealership operations, yet most stores are still in early experimentation mode. According to the Cox Automotive...
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Tough decision: Manage the book or grow the book?

analyst
Wednesday, Aug. 3, 2016, 03:55 PM
Nick Zulovich, Senior Editor
In the executive boardrooms at automakers and finance companies, challenging conversations are being conducted. With sentiment intensifying about “plateauing” new-vehicle sales and institutions consistently looking for yield in light of where the Federal Reserve has kept interest rates, deciding whether ... [Read More]

CFPB incorporating more comments into complaint database

hand using tablet
Tuesday, Aug. 2, 2016, 03:11 PM
SubPrime Auto Finance News Staff
At last check (including June activity), the Consumer Financial Protection Bureau said the agency has handled approximately 930,700 total complaints across all products since opening its complaint database in June 2012. While only a small fraction of that complaint figure stems ... [Read More]

Collection experts dissect CFPB’s latest proposal

over due notice
Monday, Aug. 1, 2016, 03:54 PM
Nick Zulovich, Senior Editor
While BillingTree offered some first-hand assessments from attendees who were in Sacramento, Calif., for the Consumer Financial Protection Bureau’s field hearing after the agency released its debt collection regulatory proposal, SubPrime Auto Finance News also connected with a current member ... [Read More]

Utah now part of Reynolds F&I library

Salt Lake City
Monday, Aug. 1, 2016, 03:45 PM
SubPrime Auto Finance News Staff
Reynolds and Reynolds continued to build its resources for dealerships by recently releasing the Reynolds LAW Utah F&I Library, which is a comprehensive catalog of standardized, legally reviewed finance and insurance (F&I) documents for franchised dealers throughout the state of ... [Read More]

Initial industry reaction to CFPB debt collection proposal

handshake
Friday, Jul. 29, 2016, 03:47 PM
Nick Zulovich, Senior Editor
In what might be a positive development for auto finance companies, both the American Financial Services Association and the Consumer Bankers Association picked up on the same segment of the debt collection regulatory proposal the Consumer Financial Protection Bureau unveiled ... [Read More]

6 components of CFPB’s debt collection proposal

debt collection pic
Thursday, Jul. 28, 2016, 01:52 PM
SubPrime Auto Finance News Staff
How finance companies and buy-here, pay-here dealerships execute one of their most important functions — collections — now potentially has six additional layers of compliance requirements stemming from the regulatory proposal rolled out by the Consumer Financial Protection Bureau on ... [Read More]

NextGear Capital coming to 68 CarMax auction locations

gavel and money
Wednesday, Jul. 27, 2016, 02:47 PM
SubPrime Auto Finance News Staff
NextGear Capital announced an agreement with CarMax on Wednesday that will allow dealers to use their NextGear Capital lines of credit at all 68 CarMax auction locations. NextGear Capital floor plans are currently accepted at more than 1,000 live and ... [Read More]

How securing a vehicle in subprime is changing lives

outstretched hands
Wednesday, Jul. 27, 2016, 02:45 PM
Phil Getz, Navicore Solutions
As a non-profit financial counseling organization, our counselors see first-hand the impact a car and a car loan have on the financial security of individuals and their families. The value of a reliable car is pretty clear. It expands employment ... [Read More]
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