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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Senate hearing considers impacts of CFPB presence

capitol hill for spn story
Wednesday, Apr. 6, 2016, 03:57 PM
Nick Zulovich, Senior Editor
In advance of Richard Cordray’s semiannual appearance before the U.S. Senate Banking Committee, lawmakers from Congress’ upper chamber conducted a hearing on Tuesday dubbed “Assessing the Effects of Consumer Finance Regulations,” where the primary topic was Consumer Financial Protection Bureau ... [Read More]

Credit union update: CU Direct partners with PenFed as GrooveCar expands

hand shaking 2
Wednesday, Apr. 6, 2016, 03:55 PM
SubPrime Auto Finance News Staff
As GrooveCar significantly broadened its network of partners, PenFed Credit Union forged a relationship with CU Direct and the CUDL Network during last week’s NADA Convention & Expo with the expectation of increasing member loans and enhancing overall efficiencies with ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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DriveTime rebrands servicing division, launching Bridgecrest

row of cars 2
Tuesday, Apr. 5, 2016, 03:44 PM
Nick Zulovich, Senior Editor
DriveTime passed another juncture on its “longer-term corporate roadmap” on Tuesday as the company continues to pivot away from the traditional buy-here, pay-here model of selling, financing and servicing vehicle sales to subprime customers. Tuesday marked the official launch of ... [Read More]

Latest data intensifies concerns about long-term loans

graph concept 3
Monday, Apr. 4, 2016, 03:07 PM
Nick Zulovich, Senior Editor
Used and new metal is rolling over the curb at paces pleasing to dealers and finance companies. But more vehicles are connected to contracts at lengths approaching the time a two-term president spends in the White House. Autotrader senior analyst ... [Read More]

Spireon introduces latest GPS offering

red vehicle front quarter panel
Monday, Apr. 4, 2016, 03:04 PM
SubPrime Auto Finance News Staff
Spireon recently launched its next generation GPS vehicle tracking and collateral management system (CMS).  The company highlighted GoldStar Lender has proven to help customers increase their loan portfolio performance by up to 20 percent. The company indicated Spireon’s GoldStar Lender ... [Read More]

Major takeaways from AFSA’s Vehicle Finance Conference

Las Vegas
Friday, Apr. 1, 2016, 03:46 PM
SubPrime Auto Finance News Staff
Organizers from the American Financial Services Association indicated this week’s Vehicle Finance Conference “was once again a huge success.” More than 600 attendees and exhibitors gathered at Caesar's Palace in Las Vegas for three days of presentations, panel discussions and ... [Read More]

Black Book & Equifax make credit scores available on dealer websites

credit report
Friday, Apr. 1, 2016, 03:43 PM
SubPrime Auto Finance News Staff
It’s been a busy week of announcements by Equifax; first a solution launch with LexisNexis Risk Solutions tailored specifically for the auto finance space. Then on Friday, Equifax joined with online sales lead generator Black Book Activator to develop Black ... [Read More]

6 ways finance companies improved digital experiences

devices 3
Thursday, Mar. 31, 2016, 03:17 PM
SubPrime Auto Finance News Staff
ChannelNet analyzed the usage of its technology by 10 different auto finance companies to determine the six components comprising what the company describes as a best-in-class digital experience. ChannelNet spent a year combining through the performance of these finance companies ... [Read More]

How 90% of dealers see current subprime financing

shutterstock_199867328
Wednesday, Mar. 30, 2016, 03:13 PM
Nick Zulovich, Senior Editor
Like Equifax, KeyBanc Capital Markets also noticed the recent Fitch Ratings report about U.S. subprime auto ABS delinquencies jumping to levels not seen in almost 20 years. To gather more perspective on the development, KeyBanc used its February dealer survey ... [Read More]

Clarity Services to bolster solution for auto space

another analyst picture
Wednesday, Mar. 30, 2016, 03:04 PM
SubPrime Auto Finance News Staff
Clarity Services is also part of the parade of data and analysis providers rolling out solutions developed specifically for the auto finance industry. Through its research, Clarity highlighted that it gained “tremendous” insight into non-prime consumer behavior and how finance ... [Read More]
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