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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Cordray reiterates issues with arbitration agreements

arbitration 2
Monday, Feb. 22, 2016, 05:52 PM
Nick Zulovich, Editor
Back just before Thanksgiving, the Consumer Financial Protection Bureau made a special page on its website where individuals could submit complaints about the auto financing process while the agency reiterated its warnings about signing arbitration agreements, cautioning consumers how they ... [Read More]

AUL promotes Smith to additional leadership position

businessman going up stairs
Monday, Feb. 22, 2016, 05:48 PM
SubPrime Auto Finance News Staff
Vehicle service contract provider AUL Corp. recently promoted Scott Smith to lead the operations department in addition to his role as the service support manager. Smith joined AUL nine years ago as a customer service representative and then was appointed ... [Read More]

AssurancePlus now integrated with F&I Express

integration button
Monday, Feb. 22, 2016, 05:47 PM
SubPrime Auto Finance News Staff
F&I Express recently welcomed AssurancePlus to its growing network of aftermarket F&I providers.  Officials highlighted that the addition of AssurancePlus to F&I Express will allow dealers the ability to eRate, eContract and eRegister all of AssurancePlus’ services and products. “By ... [Read More]

Execs share 3 common challenges during DRN roundtable

meeting room
Friday, Feb. 19, 2016, 04:16 PM
SubPrime Auto Finance News Staff
When Digital Recognition Network hosted its second annual DRN Lender Roundtable early last month, 20 top executives from some of the largest auto finance companies shared three similar challenges their facing nowadays. According to DRN’s recap of its event, these ... [Read More]

Fleet Financial highlights new branding & more

fleet financial for SPN
Friday, Feb. 19, 2016, 04:11 PM
SubPrime Auto Finance News Staff
About a year and a half after the company lost its founder, who died in a cycling accident, Fleet Financial has now reemerged with what company leadership hailed as a new look, feel and brand. Fleet Financial, a national finance ... [Read More]

NAF Association hosting first module of compliance program in April

training
Friday, Feb. 19, 2016, 04:09 PM
SubPrime Auto Finance News Staff
The National Automotive Finance Association is again hosting the opening module of its Consumer Credit Compliance Certification Program; the ongoing training endeavor to help finance companies and other stakeholders in the industry tackle the increasingly difficult challenge of complying with ... [Read More]

4 features of new MaximTrak global platform

technology
Friday, Feb. 19, 2016, 04:07 PM
SubPrime Auto Finance News Staff
After many years of investing in research and development with its valued clients and partners, MaximTrak Technologies recently rolling out an F&I platform the company believes has four unique enhancements geared toward international business. The MaximTrak Global platform is being ... [Read More]

The likely ‘shock’ that pushed Q4 delinquencies higher

sales agreement 3
Wednesday, Feb. 17, 2016, 04:56 PM
Nick Zulovich, Editor
To borrow a term often used now that it’s election season, the soundbite version of what TransUnion discovered about auto delinquencies might sound ominous. TransUnion determined 2015 closed with the high fourth-quarter delinquency rate since 2010. But instead of frothing ... [Read More]

Some subprime elements of leasing reminiscent of 1990s

leasing
Wednesday, Feb. 17, 2016, 04:51 PM
Nick Zulovich, Editor
Black Book vice president of lender solutions Barrett Teague recollected leasing activities back in the early 1990s; a span when subprime leasing as well as contracts stretching as long as 60 months made their way into finance company portfolios. Teague ... [Read More]

Clarity’s latest research refutes more CFPB data analysis

another analyst picture
Wednesday, Feb. 17, 2016, 04:43 PM
SubPrime Auto Finance News Staff
Clarity Services’ research division, nonPrime101, published a new report this week based on a unique five-year data set of more than 100 million payday loans representing 20 percent of the storefront payday market. Because of the unique size and duration ... [Read More]
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