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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Grubb, Martin depart SCUSA for Exeter

boardroom chairs at table
Tuesday, Feb. 16, 2016, 07:45 PM
SubPrime Auto Finance News Staff
Within hours of Santander Consumer USA stating Jason Grubb and Brad Martin left high-level posts at the company, Exeter Finance Corp. announced the pair as two of its top executives. Exeter indicated on Tuesday afternoon that the company appointed Grubb ... [Read More]

Santander promotes EVP as 2 COOs leave company

news report stock photo
Tuesday, Feb. 16, 2016, 04:59 PM
SubPrime Auto Finance News Staff
Santander Consumer USA modified its top executive structure on Tuesday as Jason Grubb, who was president and chief operating officer of originations, and Brad Martin, who was chief operating officer of servicing, both departed the finance company. With chief executive ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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GM Financial keeps toes in subprime as prime level grows

subprime pic
Monday, Feb. 15, 2016, 05:20 PM
Nick Zulovich, Editor
General Motors Financial president and chief executive officer Dan Berce offered some noteworthy details about the finance company’s subprime business even though more and more of its originations and outstanding portfolio balances are attached to installment contracts and leases associated ... [Read More]

FICO to cover 3 advances in credit scoring during free webinar

webinar pic
Monday, Feb. 15, 2016, 05:17 PM
SubPrime Auto Finance News Staff
In anticipation of FICO World 2016, FICO principal consultant Julia Wooding will host the opening segment of a webinar series where the company will delve into recent advances in credit scoring. Wooding plans to discuss the latest updates associated with ... [Read More]

Carvana forms relationship with one of Georgia’s largest credit unions

partnership pic
Monday, Feb. 15, 2016, 05:14 PM
SubPrime Auto Finance News Staff
Coming on the heels of brokering an expanded relationship with Ally Financial for its floor-plan financing, Carvana recently teamed up with Delta Community Credit Union, one of Georgia's largest credit unions. By working with online vehicle retailer Carvana, Delta Community ... [Read More]

Why lenders are struggling to secure new customers

credit report
Thursday, Feb. 11, 2016, 09:07 PM
SubPrime Auto Finance News Staff
A recent TransUnion survey found that three in four lenders said it is increasingly difficult to find and acquire new customers. Meanwhile, nearly 75 percent of respondents acknowledged they are challenged by a continued low interest rate environment, which is ... [Read More]

Enterprise pushes nearly $500M in contract volume to credit unions

money 3
Thursday, Feb. 11, 2016, 09:04 PM
SubPrime Auto Finance News Staff
Continuing a three-decade relationship of supporting the auto financing endeavors of its credit union partners, Enterprise Car Sales calculated that it generated close to $500 million in loan volume to nearly 28,000 credit union members during 2015. Officials highlighted recent ... [Read More]

Wise F&I integrates with Dealertrack Technologies

digital integration
Thursday, Feb. 11, 2016, 09:03 PM
SubPrime Auto Finance News Staff
Finance and insurance product provider Wise F&I integrated with Dealertrack Technologies this week in an effort to provide dealerships real-time access to Wise F&I products for price quotes and the electronic contracting of aftermarket products through the Dealertrack Aftermarket Network. ... [Read More]

4 new CFPB compliant solutions from Carleton

car buy button
Thursday, Feb. 11, 2016, 09:00 PM
SubPrime Auto Finance News Staff
Carleton Lending Solutions, a provider of compliant loan calculation and document generation software, recently rolled out its next generation suite of tools, including CarletonCalcs, CarletonDocs, CarletonAccess and CarletonAudit.  Carleton highlighted that its solutions incorporate the latest upgrades to the firm’s ... [Read More]

6 technology trends to impact auto finance in 2016

binary & electricity
Wednesday, Feb. 10, 2016, 04:49 PM
SubPrime Auto Finance News Staff
White Clarke Group cautioned auto finance companies that they will face “enormous” changes in the way they operate in 2016. Why? Analysts said this week that finance companies will see challenges that are driven by an explosion of innovation resulting ... [Read More]
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