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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

FactorTrust, Equifax partner to improve ATR analysis

partnership puzzle
Wednesday, Feb. 10, 2016, 04:47 PM
SubPrime Auto Finance News Staff
FactorTrust finalized a partnership with Equifax on Tuesday to provide its customers with an improved view of consumers’ ability to repay (ATR). Executives explained that the collaboration blends data from the alternative credit bureau with traditional credit data from one ... [Read More]

3 notable improvements to GWC Warranty website

business man with tablet
Wednesday, Feb. 10, 2016, 04:45 PM
SubPrime Auto Finance News Staff
GWC Warranty introduced a new, modern and refreshed version of its website this week aimed to help dealerships sell more vehicle service contracts and related finance and insurance products. Highlighted by a renewed design that is designed to be easy ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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Despite Q4 rise, 60-day delinquencies still below recent high

over due notice
Tuesday, Feb. 9, 2016, 03:10 PM
SubPrime Auto Finance News Staff
As fourth quarter outstanding auto loan balances reached the highest level on record since Experian Automotive began publicly tracking the data in 2006, Melinda Zabritski reminded the industry how to view a slight uptick in 60-day delinquencies. According to its ... [Read More]

Credit Acceptance’s view of competition & growing dealer base

graph concept 4
Monday, Feb. 8, 2016, 04:35 PM
Nick Zulovich, Editor
Credit Acceptance Corp. chief executive officer Brett Roberts sees only one scenario where the competition for auto financing originations will diminish. Until that condition ever arrives, Credit Acceptance still is adding contracts to its portfolio at a strong pace having ... [Read More]

Ally doubles Carvana’s floor plan

Carvana vending-machine-share for SPN
Monday, Feb. 8, 2016, 04:32 PM
SubPrime Auto Finance News Staff
Online retailer Carvana now has more capacity to secure inventory for the company's unique vehicle vending machines. Ally Financial on Monday extended its financing relationship with Carvana, increasing the retailer’s floor plan credit line from $60 million to $125 million. Executives ... [Read More]

4 new features of GrooveCar’s shopping website

online car shopping
Monday, Feb. 8, 2016, 04:31 PM
SubPrime Auto Finance News Staff
GrooveCar’s vehicle buying resource for credit unions recently launched its new website. Officials highlighted The Everything Automotive platform has a brand new look combined with valuable features to improve the member experience throughout the shopping process. New features incorporated into ... [Read More]

5 factors pointing to possible credit squeeze

bank pic
Friday, Feb. 5, 2016, 04:39 PM
Nick Zulovich, Editor
Without being too much of an alarmist, Cox Automotive economist Tom Webb asked a question that perhaps auto finance company executives are pondering as well: Are financial markets pointing to credit contraction? Webb delved into the topic as a part ... [Read More]

Ally maintains value of used-car portfolio

used car grill
Friday, Feb. 5, 2016, 04:37 PM
Nick Zulovich, Editor
Ally Financial reported that $14.8 billion of its $41 billion in total auto financing originations in 2015 stemmed from installment contracts for used vehicles. The figure marked a rise of $3.1 billion year-over-year. Chief executive officer Jeffrey Brown reiterated why ... [Read More]

3 tips to help F&I managers avoid burnout

more training
Friday, Feb. 5, 2016, 04:31 PM
SubPrime Auto Finance News Staff
SubPrime 125 honoree Auto Credit Express shared a blog post this week with three suggestions for dealerships to help their F&I managers since they fill such a critical role in moving metal. Billed as a way to keep these managers ... [Read More]

CFPB acknowledges key point in TMCC settlement

gavel and documents
Wednesday, Feb. 3, 2016, 05:11 PM
Nick Zulovich, Editor
Both the Department of Justice and the Consumer Financial Protection Bureau sent out press releases on Tuesday afternoon reporting the settlement the agencies made to resolve allegations that Toyota Motor Credit engaged in a pattern or practice of discrimination against African-American ... [Read More]
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