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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Two more Credit Acceptance executives set to retire

credit acceptance image for web
Tuesday, Jan. 27, 2026, 10:33 AM
SubPrime Auto Finance News Staff
The management transition at Credit Acceptance continued late on Monday, as the subprime auto finance company revealed the upcoming retirement of two c-suite executives. According to a filing with the Securities and Exchange Commission, chief analytics officer Arthur Smith and ... [Read More]

PODCAST: Looking at the possibility of 3 million repossessions annually through the recovery lens

Monday, Jan. 26, 2026, 10:08 AM
SubPrime Auto Finance News Staff
Cortney Osborne, who serves as chief operating officer of MVTRAC and chief revenue officer of DRN, and John Sibbitt, who is vice president of Recovery Database Network, hosted a conversation during Used Car Week 2025 about the potential for 3 ... [Read More]

New info from TransUnion & LendingTree again shows how auto-finance risk rose to close 2025

Friday, Jan. 23, 2026, 10:26 AM
SubPrime Auto Finance News Staff
New information released this week from TransUnion and LendingTree showed the growing risk auto-finance providers are absorbing. According to TransUnion’s Credit Industry Snapshot for December, the average contract amount financed in October increased to $30,914 from $30,362 in September and ... [Read More]

Lender Compliance Technologies passes 1 million processed VPP cancellations

Wednesday, Jan. 21, 2026, 11:14 AM
SubPrime Auto Finance News Staff
Lender Compliance Technologies (LCT) highlighted a major operational achievement on Wednesday. The provider of compliance solutions for managing F&I product refunds announced it has now successfully processed more than 1 million voluntary protection product (VPP) cancellations through its cloud-based platform, ... [Read More]

Dealertrack & RouteOne integrate with F&I Sentinel to streamline compliance & validation

Wednesday, Jan. 21, 2026, 11:14 AM
SubPrime Auto Finance News Staff
F&I Sentinel made it a double. The provider of tech-enabled solutions for F&I products announced simultaneous strategic integrations on Wednesday with two digital contract platforms — RouteOne and Cox Automotive’s Dealertrack. F&I Sentinel said Dealertrack and RouteOne are helping to ... [Read More]

Former Virginia independent dealer receives 6-year prison sentence for running fraud scheme impacting two dozen lenders

Monday, Jan. 19, 2026, 11:07 AM
SubPrime Auto Finance News Staff
A dealer is being punished for committing fraud that prosecutors said had involved more than two dozen auto-finance providers, resulting in more than $2 million losses. Officials from the U.S. Attorney’s Office for the Eastern District of Virginia said last ... [Read More]

NCC sees Consumer Document Exchange potentially savings stores more than $100K annually

Monday, Jan. 19, 2026, 11:07 AM
SubPrime Auto Finance News Staff
NCC, a leading provider of integrated credit, compliance, desking, and fraud prevention solutions for automotive retailing, announced the launch of Consumer Document Exchange. Along with a claim of potentially saving a store more than $100,000 annually, the company highlighted the ... [Read More]
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