ATLANTA -

Manheim announced this week it has delivered process improvement solutions for its commercial clients in the form of a new Client Shared Services Center.

Manheim said the center will serve to meet clients' needs for easier, faster post-sale operations — especially for commerical clients who sell vehicles across multiple Manheim locations. 

This improvement solutions aims to deliver consolidated reporting, centralized accounts receivable services and faster sales reconciliation with greater consistency.

Manheim explained the new center provides commerical clients with: 

  • Dedicated support
  • Simplified and consistent touchpoints 
  • Performance results delivered within hours

Additionally, the company said, “the Center’s integrated approach supports client needs across multiple locations simultaneously instead of one location at a time,” potentially beneficial to clients purchasing across Manheim's 76 physical sites nationwide as vehicle supply tightens.

“As we began to integrate our specialized teams within one group, we realized the incredible potential they had to deliver even more of what some clients are looking for,” said Dana Lowenthal,  who is vice president of client shared services, in a news release. “Clients using this service tell us that this type of consistent reporting and dedicated support is driving greater efficiencies for their companies.”

How did the center come about? Manheim held ongoing conversations with commercial clients to discover how best the center's combined expertise and resources could offer the most value to the post-sales ops process. 

Paul Seger, executive vice president of Asset Remarketing at Element Fleet Management, was one of these clients.

 “Working closely with Manheim, we identified that they could further support our business with staffing and services offered by their shared services group. Their team is helping us achieve greater efficiencies, combined sales reporting and faster performance results.  The process is working great for Element,” Seger said in the release.

Twenty of Manheim's commercial clients are already using the center's post-sale services, and Manheim experts the center to support more than 60% of its commercial volume by the end of the year.  

For CMG Premium members interested in Manheim and ADESA's response to changing recon and transportation demands, check out the Auto Remarketing feature previews to its NAAA Convention on-site print issue: