There’s an interesting dynamic happening now in the electric vehicle market. Sales are down. But customer satisfaction has never been higher. According to JD Power’s 2026 U.S. Electric Vehicle Experience Ownership Study, overall satisfaction among current battery electric vehicle owners is at the highest level in the study’s six-year history, reaching an average ownership index […] [Read More]

Much about the auto industry these days is volatile. The franchise dealership network, on the other hand, has remained remarkably stable. In its 2025 Year-End Automotive Franchise Activity Report, Urban Science reported the number of franchise stores was up last year, but by just 24 rooftops, rising to 18,398 from 18,374 in 2024. The report […] [Read More]

Fixed operations continue to evolve as technology and service complexity reshape how dealerships operate. While the automotive industry continues to grapple with issues such as EV uncertainty, pricing pressure, and macro uncertainty, other factors at play are reshaping service departments: warranty, recalls, and technology-driven complexity are now determining who thrives and who leaves money on […] [Read More]

Edmunds editor-in-chief Alistair Weaver joins the Auto Remarketing Podcast from the NADA Show 2026 expo hall, where he talks with Cherokee Media Group senior editor Joe Overby about the Edmunds Top Rated finalists at the convention, how dealers can use the awards to help in their conversations with customers, the importance of such ratings in […] [Read More]

New year, used (car) surprise. In a twist to start 2026, demand for used cars was at its highest level for January in five years, according to the latest CarGurus Intelligence Report. The CarGurus Used Vehicle Demand Index was at 109.7 in January, which beat December’s reading by 4.0% and was up 7.2% year-over-year. Last […] [Read More]

This episode of the Auto Remarketing Podcast takes listeners back to the 2025 Used Car Week Hall of Fame induction ceremony. Hear Jerry Kroshus, Becky Igo and Kathy Ruble share their reaction to being the next three executives who were honored, having played an important role in the development, growth and success of Used Car […] [Read More]

Affordability will continue to be a big concern for both dealers and consumers in 2026, said panelists at the “2026 Economic Outlook” session at NADA Show last week, and used EVs will offer one solution. They will be less expensive than a new vehicle, whether gas or electric, and used EVs will be plentiful because […] [Read More]