Artificial intelligence is creeping into vehicles, and according to J.D. Power’s latest study, it’s helping drive customer satisfaction. The J.D. Power 2025 U.S. Tech Experience Index Study, in its 10th year, has added a smart vehicle category to evaluate seven AI-based technologies designed to make driving easier and more comfortable. The findings showed several of […] [Read More]

Automotive dealerships invest heavily in acquiring new customers, but a significant challenge lies in retaining them beyond the initial vehicle purchase. Many customers, often dubbed “lost souls,” never return for service or their next vehicle, representing a massive untapped revenue stream which is particularly needed given the impact of tariffs expected later this. In today’s […] [Read More]

It’s been a crazy first half of the year with dealers experiencing a wide variety of results. What about you: How is your year looking so far? Are you on track to hit your goals and targets? If not, what’s the plan? More of the same, or have you made some adjustments? Let’s take a […] [Read More]

When Honda ran afoul of California’s privacy laws in March, it not only sparked the automaker to make rapid improvements into how it protects its customers’ data, it got Privacy4Cars wondering about what the privacy user experience of the industry as a whole looks like. Well, according to Privacy4Cars’ research, not very good. The privacy […] [Read More]

Work Truck Solutions recently released its Q2 2025 Commercial Vehicle Market Analysis, highlighting continued strength in the new commercial vehicle market and its ripple effects across the used sector. With inventory level stabilization, analysts said the commercial vehicle ecosystem is showing signs of healthy alignment, as robust new vehicle sales are beginning to replenish used […] [Read More]

Among the unique offerings of the Used Car Week agenda this year is the Live Stage, presented by SYCN Auto Logistics. Located in a high-traffic corridor of the conference’s floor, the Live Stage is designed to provide a fresh way to learn, offering quick but meaningful conversations with top industry experts. Hosted by Cherokee Media […] [Read More]

In the last two years, electric vehicles and plug-in hybrids have nearly quadrupled their combined share of Carvana’s sales, the online used-car retailer said in a special report. And it’s perhaps a surprising segment leading that EV/PHEV surge. In its EV Trends report released Wednesday, Carvana said 9% of its sales in second quarter were […] [Read More]