Automakers issued 96 recall campaigns in the third quarter, covering nearly 8.5 million vehicles, according to the latest report from BizzyCar.

To help dealerships handle a potential swell of incoming calls from those recalls, Car Wars expanded capabilities of Cari, its scheduler run by artificial intelligence.

The provider of innovative phone solutions for automotive dealerships said the enhancements are designed to automate recall scheduling, helping dealerships protect CSI scores, reduce staff workload, and maximize bay capacity.

Car Wars’ Cari AI Service Scheduler can give dealerships a “smarter way” to handle phone calls and appointment scheduling.

Instead of service advisors being tied up with routine calls, Cari can manage bookings “with accuracy, consistency, and unlimited capacity.”

Car Wars said that “by absorbing repetitive scheduling tasks, Cari reduces staff workload and ensures every customer gets a smooth, professional experience. With the addition of recall scheduling, Cari now helps dealerships tackle one of the most challenging aspects of service lane management.”

The Cari recall feature is powered by CellARide, which provides VIN-specific safety recall data, including parts availability and remedy solutions.

Here’s how the Cari recall process is geared to work:

—Identify: Confirm the customer, vehicle, recall status, and parts availability

—Provide: Offer recall appointments only when parts are available to avoid frustration

—Book: Schedule appointments at least 72 hours ahead for parts-related recalls with same-day for software updates

—Transfer: Seamlessly route calls to staff when parts aren’t available or if special handling is required

—Notify: Send email notifications to the dealership when a recall appointment is booked

—Configure: Enable managers to customize recall-specific alerts and high-volume workflows

When that process works as intended, Car Wars highlighted dealer benefits can include:

—Boost retention: Earn trust by delivering a smooth, proactive recall experience.

—Protect CSI scores: Avoid confusion with clear, consistent communication

—Reclaim valuable staff time: Give employees back hours in their day to focus on revenue driving tasks by removing manual recall scheduling tasks

—Streamline service lane efficiency: Eliminate invalid bookings that waste time and resources

—Stand out from the competition – Show customers that safety and service are your priorities.

“Cari makes recall scheduling seamless, protecting CSI scores and giving customers confidence their vehicle is handled quickly and accurately,” said Stephane Ferri, CEO at Car Wars. “Dealers who use Car Wars raise the standard for how recalls and service calls are managed, which keeps their service lanes efficient and their customers coming back.”

The recall feature is available to be configured today. To learn more about Cari Phone Assist, visit www.carwars.com/home/a/cari-phone-assist/.