According to a news release distributed on Thursday, CARFAX filed a complaint this month as a first step toward stopping businesses from illegally accessing its data. The suit was filed against Patrick K. Willis Company Inc., doing business as American Recovery Service (ARS). CARFAX said ARS is one of several companies that the vehicle history report […] [Read More]

Monitoring and managing online customer feedback is a crucial step in protecting a dealer’s reputation. That is according to Cody Lusk of the American International Automobile Dealers Association, which on Thursday announced a new affinity partnership with Podium, which collects and manages business reviews and messages in one central inbox.  “By allowing dealerships to become […] [Read More]

Mark Lanwehr describes Car Keys Express as the first and only company to offer a line of modern, aftermarket keys, and he says that allows retailers and key professionals to offer customers an alternative to what he describes as “expensive OEM devices.” Lanwehr is founder and chief executive officer of Car Keys Express LLC, and […] [Read More]

RightSure Insurance introduced RightRater 1.0 three years ago, helping dealerships ensure that car buyers have auto insurance in place before they drive off in their newly purchased vehicles. On Tuesday, RightSure introduced RightRater 2.0, which it describes as a 90-second auto insurance quoting tool auto dealers can use to provide car buyers with immediate auto […] [Read More]

As the new chief financial officer for digital transformation and customer experience management company Dealer-FX, George Kypreos joins other recently appointed leadership team members at the company. The company said those moves will strengthen the organization, bring product innovation and scale business operations for growth. Kypreos brings more than 30 years of senior business and […] [Read More]

Global Market Insights released a report this summer indicating the valuation of the car-sharing market is expected to surge past $12 billion by 2024. And being a diversified automotive company, Penske is making sure it's part of that growth. This week, the company announced investment in Penske Dash, a carsharing service launching in Washington, D.C., […] [Read More]

Auto/Mate says three out of 100 service customers on average will take advantage of a vehicle upgrade opportunity. The company says technology product Servisell helps salespeople initiate conversations with service customers while they are still in-house and to show customers the benefits of upgrading to a new vehicle, such as lower maintenance costs. On Monday, Auto/Mate […] [Read More]

Carsharing marketplace HyreCar says it is benefitting from the continued growth of rideshare and food/package delivery opportunities. “By partnering with HyreCar, dealers have a turnkey solution to optimize inventory utilization and participate in the incremental revenue opportunities that on-demand transportation trends offer today,” HyreCar chief executive officer Joe Furnari said in a news release. Noting […] [Read More]

In his new role as general manager of DealerFire, DealerSocket’s digital business unit, Max Steckler will lead the unit and be responsible for strategy, product direction, go-to-market execution, operations and P&L management. DealerSocket said Steckler’s SaaS technology and vertical domain expertise are in automotive retail websites, digital advertising and marketing, agency services and digital retailing. The company […] [Read More]

Auto transport technology company Ship.Cars USA says that for too long, shippers, carriers and brokers have struggled to make their operations thrive. The company adds that drivers, dispatchers and owner-operators have been “drowning in paperwork,” looking for ways to select loads online and process multi-vehicle orders. “Shippers have been searching for a viable method to […] [Read More]