Text communication is on the rise. To connect with consumers outside of the dealership, dealers can no longer rely on e-mail alone, according to auto dealer service department software company Xtime. To communicate, consumers use email and many other channels, according to Xtime. If dealers ignore one or more of those channels, they could lose […] [Read More]

Cars.com says it is continuing its “clean SEO strategy” and mobile-first product development approach, and because it says the majority of car shoppers are browsing on the go, Cars.com continues to invest in mobile. Cars.com, a digital marketplace provider, says that investment is fueling its audience growth, and the company announced on Monday that it […] [Read More]

A dealer lands a potential customer who has changing vehicle preferences; wanting a sporty model for a while before switching to a hulking SUV. That scenario makes signing a vehicle lease or a retail installment contract prohibitive. DriveItAway says its mobile tool that has developed traction in the “gig” economy for ride-sharing services such as […] [Read More]

Many TV viewers know him as “Jaime” on the HBO series, “Game of Thrones.” But many of those fans might not know that Nikolaj Coster-Waldau travels the world as the United Nations Development Programme Goodwill Ambassador for climate change and other social issues. Now, Coster-Waldau is teaming up with electric vehicle and advanced mobility products […] [Read More]

Rivian said Tuesday it has secured a $350 million equity investment from Cox Automotive, and the companies will look into teaming up on digital retailing, service operations and logistics opportunities. This follows two other major investments in the transportation and tech company this year, with an Amazon-led $700 million round in Rivian that came in […] [Read More]

The idea of car dealers using alternative channels to broaden the reach of their inventory listings and increase their online presence is nothing new. In fact, dealers have been using services like eBay Motors and similar portals for years — if not decades. However, the online vehicle listing space is growing, meshing with social media and […] [Read More]

In a few special editions of the show, we’re sharing some of the panel discussions and keynote presentations from the recent Automotive Intelligence Summit in Raleigh, N.C. Next up is a roundtable discussion with leaders from SAS, who discuss "How & Why CX Is Improving with Big, Streaming and Intelligent Customer Data." Participants included:  Moderator: Lonnie […] [Read More]

Alan Fong looks forward to developing technology that he hopes “takes Dealer-FX to the next level.” "Dealer-FX is poised to disrupt the automotive industry and drive the transformation that OEMs and dealers are looking for,” said Fong, who has joined customer experience management and intelligent delivery platform provider Dealer-FX as chief technology officer. Fong is […] [Read More]

In a few special editions of the Auto Remarketing Podcast, we’re sharing some of the panel discussions and keynote presentations from the recent Automotive Intelligence Summit in Raleigh, N.C. Next up is a pair of presentations from Zarif Haque, chief executive officer of DRAIVER, and Quin Garcia, managing director of Autotech Ventures. The full discussion […] [Read More]

LotLinx named Sean Peoples as chief revenue officer. Peoples was previously with CarGurus for six years, and he worked with founder Langley Steinert to build and grow the sales team at that company. Prior to that, Peoples led Edmunds’ move to direct dealer sales, tripling that business line’s revenue in the first 12 months of […] [Read More]