Kia Motors America digital sales manager Barb Bertram says the way that her company’s dealerships are found and seen online is a strong factor for customers during their buying process. Eighty percent of consumers will avoid a business showing bad reviews, she said. Also, she said, 59% of consumers listed dealership reputation as the most […] [Read More]

With millions of used vehicles changing hands each year and millions of individuals changing addresses, the task for finding vehicle owners who have a model subject to a recall can be incredibly daunting. To help, LexisNexis Risk Solutions rolled out a new tool on Tuesday aimed at helping automakers reach vehicle owners to get critical repairs […] [Read More]

A new partnership between Carfax and conversational commerce company Gubagoo provides another avenue for car shoppers to research a vehicle before purchasing, according to the companies. A free Carfax Vehicle History Report is now accessible to consumers using Gubagoo’s chat and digital retailing services on dealer websites. Gubagoo’s conversational commerce platform for auto dealerships and […] [Read More]

Asset and operations management is one of the biggest challenges for auto dealers. That’s according to TrueSpot, a new Internet of Things asset location platform developer, which has commercially launched what it says is the industry’s first real-time mapping and inventory product for auto dealers. TrueSpot says its new product can solve the asset and […] [Read More]

Joe Oliveri of KAR Global joins us at the Automotive Intelligence Summit in Raleigh, N.C., where he led a presentation on the "Crossroads of Data, Analytics & Machine Learning." The full discussion can be found below. Download and subscribe to the Auto Remarketing Podcast on iTunes or on Google Play.  You can also listen to the latest episode in the […] [Read More]

Alex Fraser of the Cox Automotive Mobility Group & Pivet joins us at the Automotive Intelligence Summit in Raleigh, N.C., where he led a presentation on "Mobility Services Driving the Fleets of the Future." The full discussion can be found below. Download and subscribe to the Auto Remarketing Podcast on iTunes or on Google Play.  You can also listen to […] [Read More]

Software and communications company AutoAlert says it is extending its relationship with Ford, releasing enhancements to its Ford National Program. The enhancements include the addition of two new tools that it says work toward built-in employee and customer engagement. Those tools are known as GeoAlert and AutoAssistant. AutoAlert said the enhancements were based on feedback […] [Read More]

With the integration of TradePending’s trade valuation tool into LivePerson’s conversational platform for auto dealers, “conversational commerce” company LivePerson says dealers who are mutual LivePerson Automotive and TradePending customers can provide an “omnichannel experience” for consumers. LivePerson says dealers can do that by extending the same trade-in valuation tool they use across digital properties and […] [Read More]

Brian Benstock of Paragon Honda and Paragon Acura sees “a direct correlation” between profitability and the short amount of time available between acquisition of a vehicle and making that vehicle retail-ready. Benstock, who is general manager and vice president of the dealerships, chose ReconVelocity, which says it brings technology and pit crew precision to the […] [Read More]

Before those used Ford commercial vehicles land in your inventory, they might be tracked closely thanks to the Blue Oval using technology from Spireon. On Wednesday, Spireon launched FleetLocate for Ford, which offers GPS tracking for fleets operating supported Ford vehicle models. Leveraging the Ford open-platform Transportation Mobility Cloud (TMC), FleetLocate for Ford can enable […] [Read More]