myKaarma announced Tuesday the launch of – SmartAssist — a new artificial intelligence (AI) tool for its platform that acts as a personal assistant for automotive service departments by performing research and providing answers to customer questions. The AI powered tool is designed to speed up myKaarma user’s communication with customers, improve overall customer experience […] [Read More]

CarStory announced Tuesday several new features now available for its recently launched sales prediction platform — CarStory Insights’ Inventory Intelligence — which enables dealers to monitor their local market. This follows news from last month that the company partnered with FordDirect to provide Ford and Lincoln dealers with a FordDirect website CarStory Market Reports for used-vehicle insights at no […] [Read More]

Clarivoy announced Monday the launch of new software that uses what it calls “Any-Touch” attribution to ensure that marketing sources accurately receive credit for influencing customers during the car buying process. When marketing sources have influenced a customer’s vehicle purchase,   the new software uses the Any-Touch attribution to guarantee that proper credit is attributed. To show vendors’ accurate […] [Read More]

Editor's Note: This is the debut story in Auto Remarketing's “New Roads” series, examining the latest technology and innovation impacting the retail automotive space.  Much like the wave of online car-buying services launched over the last handful of years, the subscription model and other related alternatives to vehicle ownership are seeing the same ripple effect. The pool […] [Read More]

The Appraisal Lane co-founder and chief executive officer Jeff Risner will host a workshop at the upcoming 2018 NADA Show titled "Counting Cars: Stop Gambling with Used Car Appraisals." The workshop is scheduled to begin at 10:30 a.m. on March 23 and March 24 at the Las Vegas Convention Center. Along with how to improve […] [Read More]

Affinitiv announced Monday the release of its new free eBook for auto dealers, titled Why Service Absorption is a Dangerous Number: An Auto Dealer’s Guide to Growing Service Revenue Using Revenue per Units-in-Operation. The eBook presents a detailed guide on how dealers can grow service profits using revenue per units-in-operation (UIO). And stresses why dealers […] [Read More]

At the NADA Show 2018 event later this month, Dealertrack is set to introduce a new self-service portal known as DMS 360 for its dealership management system offering, says Dealertrack DMS senior vice president Paul Whitworth. Via the new portal, dealers will be able to easily get support, interact with one another and with Dealertrack […] [Read More]

Donlen recently rolled out a solution to help fleet managers navigate through what can be one of the most challenging part of the jobs — watching for vehicle recalls. Donlen released its latest recall management offering — Recall inSIGHT — a solution that can gives fleet professionals full visibility to their vehicle fleet’s open recalls, […] [Read More]

CDK Global announced Thursday the release of its new cloud-based DMS — CDK Drive Flex DMSaaS. Along with user-friendly features, Drive Flex includes a pricing model that adapts to the unique business needs of dealers operating one or two locations. “CDK Drive Flex is an innovative web-based DMS perfect for dealers with just one or two locations,” CDK Global chief executive […] [Read More]

This week, we go to the Conference of Automotive Remarketing in Las Vegas, where Auto Remarketing group publisher Bill Zadeits chats with Zarif Haque. Haque is the founder and CEO of DRAIVER, a company that is aiming to "Uberize the driveaway industry" and manage drivers through artificial intelligence. Check out their conversation below.  Download and subscribe to […] [Read More]