CDK Global’s Customer Experience Center officially became operational on Wednesday, with more than 500 employees assuming roles ranging from client services to inside sales at the new facility. "Our new Customer Experience Center will incorporate best-in-class technology and service models to help our dealers navigate issues with speed and efficiency,” Bob Karp, president, North America […] [Read More]

Integrated Auction Solutions, which bought AWG Simulcast and AuctionMaster Technologies last month, announced its executive team on Tuesday. Greg Levi is the managing member, while Peter Levy will run day-to-day operations as vice president of sales and marketing. Marc Holstein is vice president of operations for Europe. Matt Addams is vice president of development for […] [Read More]

DealerRater recently announced that LotShot, previously a web-only photo review application, is now available as a feature in the DealerRater for Dealers app for iOS. Considered to be easier to use than ever before, LotShot can allow salespeople at DealerRater Certified Dealerships — which currently stands at more than 5,600 stores in the U.S. and […] [Read More]

NADAguides, a provider of pricing and shopping information for new and used vehicles, has welcomed Hana Shanaa as partner optimization manager. Shanaa brings almost two decades of digital marketing, e-commerce and integrated partner optimization experience. Her experience with and strategic approach to integrated digital campaigns will be used to enhance current product and service offerings […] [Read More]

MAXDigital announced a partnership with CarGurus that gives its MAX Ad users the ability to advertise their vehicle inventory on CarGurus for free. MAX Ad is a digital merchandising tool that enables dealers to build formatted, customer-friendly vehicle descriptions for both dealerships and third-party websites. “In our continuing effort to maximize our customers’ vehicle exposure, […] [Read More]

Automotive digital marketing technology provider LotLinx recently announced John Lane joined the company's executive team as chief marketing officer. In this role, Lane will lead all LotLinx marketing and communication initiatives. Lane joins LotLinx after a 30-year career working for some of the world's largest advertising agencies as well as Fortune 500 companies. Most recently, […] [Read More]

AutoAlert, a data-mining and sales-lead generation platform, has hired Meg Stapleton as senior vice president of strategy and execution. Stapleton will be responsible for overseeing AutoAlert’s large-scale company initiatives, new-product deployment and OEM partner solutions in addition to mergers, acquisitions and strategic organizational development. Stapleton brings a wealth of experience in developing and maintaining emerging […] [Read More]

Providing the online car shopper with strong photos and a positive digital experience. A seven-day return policy, a 100-day warranty built into the price of the car and the option for an extended warranty. These are all things Carvana has found helpful in calming nerves and increasing confidence in the online car buyer. But don’t underestimate the power […] [Read More]

CDK Global wrapped up its fiscal year on a high note. The company highlighted this week that it secured a record number of contract renewals during its fiscal fourth quarter, which ended June 30. With customers citing improved levels of service as the company continues to transform its operations, CDK Global indicated 670 customers renewed […] [Read More]

Shift Technologies announced a new iPhone app on Wednesday that lets the customer order delivery of a car for a test drive or have their own car instantly appraised. As far as the test drive, notifications within the app notify the shopper when a specific car is available. The shopper can then use the app to […] [Read More]