Although vehicle technology is progressing at a rapid rate — even self-driving cars are no longer just an idea — it seems some of this very same tech evolution is continuing to cause vehicle owners problems. According to the J.D. Power 2016 U.S. Vehicle Dependability Study released Wednesday, technology continues to affect vehicle reliability. The […] [Read More]

Carvana has launched a trade-in and valuation tool called Cardian Angel that is designed to generate a guaranteed written appraisal and video explaining why the value is what it is — all within two minutes, the company says. Carvana said in Wednesday’s news release that through the Cardian Angel website, a consumer can punch in […] [Read More]

CDK Global has acquired NewCarIQ and RedBumper from Pearl Technology Holdings. CDK said Wednesday it will combine the solutions of NewCarIQ (which focuses on new-car stocking and management of OEM incentives for dealers) and RedBumper, which focuses on used-car inventory management. This will give dealers a combined platform offering “a comprehensive set of tools for […] [Read More]

Edmunds.com named over 800 car dealerships as recipients of its fourth-annual Five Star Dealer Awards on Tuesday. According to the company, the awards recognize the car dealers that earned the highest overall rating for customer satisfaction in Edmunds.com’s dealer “sales ratings.” "Providing excellent customer satisfaction has never been more important than it is in today's […] [Read More]

Reynolds and Reynolds announced Tuesday that it has acquired ReverseRisk, a Web-based analytics reporting platform for automotive dealers. ReverseRisk will be added as part of the Reynolds Retail Management System portfolio of solutions and can be used by any dealership regardless of their DMS. According to the company, the platform delivers business information and analytics […] [Read More]

AutoPoint released its new mobile technology service drive solution for dealers today, called WelcomePoint, aimed at enhancing the greeting and write-up process. Acknowledging the service drive as a primary area to enhance customers’ experiences and encourage return business and sustain profitability, WelcomePoint aims to personalize the service process through customer engagement as well as by […] [Read More]

Outsell announced Thursday several enhancements to its buyer-detection product, BuyerScout, which aim to help dealers better manage their energy toward sales. The BuyerScout solution now features integration with dealer CRMs via Outsell Connect and a simpler “most likely buyers” report aimed at improving ease-of-use for dealers. According to Outsell, the new features make BuyerScout the […] [Read More]

TrueCar has hired AutoAlert chief executive officer Brian Skutta to be its executive vice president of dealer sales and service. The position is a newly created one designed to “strengthen relationships and improve services across the TrueCar Certified Dealer network,” the company said in Friday’s news release. Skutta will move into the position on Feb. […] [Read More]

On-demand field inspection and verification services provider WeGoLook reported this week that the company wrapped up 2015 with a total revenue growth of 300 percent year-over-year. The company that can examine vehicles among other services also finished the year with a $2.75 million aggregate Series A funding round. This past year, WeGoLook added more than […] [Read More]

LotVantage recently announced that it has finalized an agreement with eBay Motors to become one of the latter’s Preferred Solutions Providers. According to the company, doing so extends the reaches of LotVantage’s fully integrated software solution for the automotive, powersports, marine, RV, commercial truck, trailer and outdoor power equipment industries. “LotVantage has been a leader […] [Read More]