Amid a used-car market being impacted by stronger pre-owned supply and continued gains in new-car sales — plus rapidly advancing buying and selling technology in the wholesale space — Black Book has noticed a trend sprouting up, one which it aims to assist through its recently enhanced digital offering. The trend? Direct-to-retail-customer sales from the […] [Read More]

Throughout the years since its inception almost 20 years ago, Xcira Corp. has been a leader in auction technology innovation. From innovation in simulcast and digital auctions to securing real-time audio and video for remote audiences, the company has been a leader in the industry — evident through its numerous patents throughout the years. To […] [Read More]

DealerMatch and the National Association of Minority Automobile Dealers announced a new partnership today that will provide an exclusive trading network for NAMAD. The new DealerMatch NAMAD Network allows NAMAD members to exchange wholesale inventory directly with one another and other dealers across the nation. On top providing a private trading network for NAMAD, the […] [Read More]

Social media gives automakers and dealerships just one more opportunity to engage and interact with potential customers as well as drive consumer purchase and service decisions. And J.D. Power’s 2014 Social Media Benchmark Study shows just which brands are most successful at reaching their client base through social media. Toyota ranks highest among automotive brands, […] [Read More]

Gubagoo announced Tuesday its behavioral analytics-based chat and website engagement platform for dealer websites is now fully optimized for mobile. What does this mean for dealers using the tool? Gubagoo explained its dealer customers can now track and then relevantly target every visitor that hits their website via a smartphone or tablet with the free […] [Read More]

On Monday, Kelley Blue Book rolled out easier access to KBB values and configuration data for new vehicles by vehicle identification number (VIN), in addition to information already available by VIN for used vehicles within its suite of business-to-business solutions.  Using the new-vehicle VIN decoding feature within Kelley Blue Book's products, the company said that […] [Read More]

This week, GE Capital Fleet Services launched MyFleetOffice2, what the company described as an advanced online fleet management platform that can give fleet managers the ability to do more powerful analytics and to complete a wide range of administrative tasks more easily and entirely online. The company stressed it incorporated extensive input from GE Fleet […] [Read More]

For every iteration of smartphone products to hit the market, it seems as if consumer demand to replace their current device is moving just as fast as the technology. In fact, a study from Swapalease.com cites data from Recon Analytics indicating that Americans, on average, change their phones after about 22 months — and this […] [Read More]

DealerRater appointed a 30-year automotive industry executive and former senior vice president at J.D. Power to the newly created position of chief executive officer. Accepting the role today is Gary Tucker, who will be responsible for leading the company through its next phase of growth, building on DealerRater’s consumer review and content marketing disciplines. DealerRater […] [Read More]

A new product hit the market Tuesday that has the potential to help dealers learn more about their customers and what these buyers want from a dealership. Customer relationship management platform OneCommand revealed a new survey tool this week. Dealer Review is a mobile responsive email survey tool, which helps dealers capture customer feedback about […] [Read More]