With texting continuing to grow as one of consumers’ preferred forms of communication, it is becoming even more important for dealers to utilize this technology. And now, customers don’t even need to access a store’s website or jot down a number in order to start texting and communicating directly with dealership personnel. [Read More]

Nearly every day, a dealership asks me this burning question: “How can I increase my engagement on Facebook?” What they’ve come to realize is that while it’s “easy” and “free” to set up a business page, it’s quite another to create fan engagement and foster a community. [Read More]

Vincentric, a provider of vehicle cost-of-ownership data based in the U.S., has now brought its services to Canada. The company announced that it has launched a Canadian database that will provide the country’s auto industry — including dealers and automakers — with ownership data for close to 5,000 model-year 2011 and 2012 vehicles. “With the […] [Read More]

Earlier this week, Dealer Synergy — an automotive online sales training and consulting company — revealed its new president, appointing Karen Bradley to the role. Bradley has been with the company for five years, and her experience includes being a 20 Group speaker and moderator and membership in the Women’s Automotive Association International. Her background […] [Read More]

Jumpstart Automotive Group recently added a 15th member to its network of automotive website publishers, bringing EveryCarListed.com into the fold. EveryCarListed.com — an online portal for car shopping, reviews and ratings and more — joins Jumpstart members like Vehix, Car and Drive, Road & Track, TrueCar and CarGurus, just to name a few. Jumpstart’s latest […] [Read More]

Dealer Uplink, a company that provides dealerships with QR barcode and mobile marketing services, announced this week a $1 million capitalization by its members that it contends will accelerate growth in North America and the U.K. During the next three years, the company — which has been around nine months — plans to create more […] [Read More]

Automotive Resources International revealed Tuesday that it has opened up a sixth call center in North America, this time adding a location in Houston. ARI’s five other North American call centers are located in Maple Shade, N.J.; Grapevine, Texas; Mississauga, Ontario; Montreal and Mexico City. The opening of the Houston facility comes at a time when […] [Read More]

In today’s age of information being readily available at a consumer’s fingertips via the Web, the general manager of a dealership group in California believes consumers are going find everything they want and need to know on used-vehicle buying, so why not give it to them all in one place? This is something the founder […] [Read More]

KAR Auction Services revealed late last week that its AuctionTrac subsidiary — which uses GPS technology to pinpoint a vehicle’s location at an auction — has passed a significant milestone for tracking. The company has now used its GPS tracking system to find more than 1 million units. “This milestone is especially impressive considering we just […] [Read More]

The American International Automobile Dealers Association revealed Thursday an upcoming free Webinar that will highlight dealership employee benefit programs. In an effort to prepare dealers for “rising costs and government-mandated reforms,” the Webinar aims to help stores navigate what AIADA calls an increasingly complex environment for employee benefits. [Read More]