Capital One Auto Finance Names Top Auctions
PLANO, Texas — Capital One Auto Finance honored three ADESA operations, two Manheim sites and a ServNet auction among the six regional winners of its 2009 Auction of the Year Awards.
The honorees announced during Capital One's annual remarketing conference were:
—Manheim Georgia in the Southeast Region.
—ADESA Los Angeles in the Southwest Region.
—ADESA Colorado Springs in the South Central Region.
—Brasher's Northwest Auto Auction in the Northwest Region.
—ADESA New Jersey in the Northeast Region.
—Manheim Minneapolis in the Midwest Region.
Along with those six regional winners, Capital One also recognized Manheim's Central Florida Auto Auction for highest volume of vehicles sold online. Capital One also praised ADESA Long Island for highest percent online by volume.
Furthermore, Capital One culminated the recent awards ceremony with the recognition of The Premier Auction Group for outstanding commitment to service excellence.
"Capital One places a high value on customer service, and we're proud to partner with Premier as they raise the bar on service delivery," noted Joe Davila, vice president for Capital One Auto Finance
To determine award winners, Capital One Auto Finance explained that it reviewed the performance of 40 of the nation's top auctions between December 2008 and November of last year.
Company executives noted that each partner auction was reviewed across a variety of categories including service delivery, efficiency, retention rates, operations sales organization and pre-sale services. They cited specific service examples such as vehicle transportation, timeliness and accuracy of condition reports.
"Given current economic conditions, successful auctions are more important than ever and these auctions answered the call," Davila emphasized
"We're proud of our auction partners as they continue to deliver extraordinary service through extraordinary times," he concluded.