WESTCHESTER, Ill. -

Insurance Auto Auctions announced an enhanced appraisal offering that provides more flexibility and choice for IAA Inspection Services customers.

It’s part of the IAA Total Loss Solutions suite of products that facilitates customer satisfaction and manages costs during the total loss claims process.

The ability for insurance customers to receive an appraisal is now fully integrated into IAA’s client facing, inventory management system CSAToday. This allows customers to maintain their appraisal vendor relationships or to have IAA manage the appraisal process. This allows insurance companies to access multiple total loss claims services within a single platform.

“Along with the enhanced appraisal capability, the platform offers high-definition images to eliminate the guesswork regarding potential damage, as well as condition reporting to allow for easy access to required appraisal information,” said Pat Walsh, senior vice president of business development, IAA.

“IAA Inspection Services can also automatically provide photos, condition reports and appraisals directly to insurers through all leading industry estimating platforms for a smooth integration with the customer’s preferred software,” he continued.

“Enhancing the appraisal capability based on customer preference heightens the sense of transparency within the process, which in turn leads to an overall improvement in customer satisfaction and retention,” said John Kett, chief execuitve officer and president at IAA. “Each improvement to IAA Total Loss Solutions highlights IAA’s continued commitment to providing our customers with innovative technologies that streamline the total loss claims process.”