OVERLAND PARK, Kan. -

NCM Associates created a pair of new education programs for dealerships and their managers. One is aimed specifically at used-vehicle operations while the other is a general management executive program.

Set to begin rolling out in August, NCM is taking its used-vehicle and service management training on the road in two new sessions called “How to Make the Phone Ring and the Door Swing in Your Used Vehicle Department” and “How to Drive More Customer-Paid Gross from Your Service Department.”

The company also recently teamed up with SubPrime Auto Finance News for a Webinar that will focus on buy-here, pay-here training. The session is set for July 27 and more details will be announced as they become available.

NCM will also be presenting at the Certified Pre-Owned Dealer Conference In November, which is sponsored by AutoTrader.com. For conference specifics, click here.

Scheduled for Atlanta, Philadelphia, Dallas and Los Angeles through the summer and fall of 2011, the new NCM programs are comprised of content from the NCM Institute’s more comprehensive Principles of Used Vehicle and Service Management courses, focusing on the concepts, tools and skills most relevant to driving more leads and revenue into the dealership’s used-vehicle and service departments.

NCM indicated these classes will be held back-to-back during 1½-day sessions in each city. 

Meanwhile, NCM’s comprehensive executive development training program consisting of a series of 2½-day sessions conducted over 11 months also is set to begin in August.

Officials pointed out enrollment in the NCM Institute General Management Executive Program is limited to 25 students, and all classes meet at their training headquarters in Overland Park, Kan.

They went on to emphasize the General Management Executive Program is designed to equip current and future dealership executives for long-term success in retail management. With emphases in dealership financial and operational best practices, the program’s objective is to build a solid executive leadership foundation through the structured transfer of critical knowledge and skills by NCM’s industry veteran faculty.

Garry House, director of the NCM Institute’s Center for Automotive Retail Excellence, described the curriculum focus as comprehensive, intensive and designed to give students the knowledge and skills necessary to successfully manage a dealership, balancing the volatility of the industry with the myriad of operational decisions that drive the profitability of their dealerships. 

He also stressed the importance of having a faculty comprised of industry experts and veteran automotive retail executives.

“Our instructors are experienced retail managers who, in addition to their positions on the NCM Institute faculty, are actively working in dealerships with their clients and bring deep, real-world retail automotive management experience to the classroom,” House explained. 

For information about the NCM Institute, these programs and other management training options for dealers, call (866) 756-2620.