Pair of MileOne Dealerships Tapped with Five-Star Ratings
PIKESVILLE, Md. — MileOne Automotive recently learned that two of its Baltimore-area Chrysler dealers received the highest award available from the automaker for customer service.
Earning 2009 Five Star Certification from Chrysler were Heritage Chrysler Dodge Jeep Parkville and Heritage Chrysler Dodge Jeep Owings Mills.
Company executives highlighted the benchmarks a dealership must attain to earn such a designation. The Five Star Certification standards include:
—Contact every sales and service customer for feedback after the sale or service.
—Survey dealership employees on a regular basis.
—Act on feedback given by customers and employees.
—Maintain high survey ratings.
—Provide training to employees.
—Keep the dealership grounds up to standards.
"We are very proud of our teams at our Heritage Chrysler Dodge Jeep dealerships," stated Jerry Fader, president and chief operating officer of MileOne.
"Taking care of our customers is paramount to our success as a group and receiving Chrysler's Five Star Certification shows we are on the right track," Fader added.
Heritage Chrysler Dodge Jeep Parkville is located at 9219 Harford Road in Baltimore, and Heritage Dodge Jeep Owings Mills operates at 11212 Reisterstown Road in Owings Mills.
"Everyone at both dealerships from our parts and accessories employees to those in service, sales and accounting aimed for excellence in 2009," noted Scott Fader, divisional president of the MileOne Heritage Chrysler Dodge Jeep dealerships,
"Through sites like DealerRater.com and InsiderPages, we knew our customer reviews from 2009 were overwhelmingly positive and achieving this Five Star Certification award from Chrysler further recognizes our commitment to providing our customers with the highest quality service," he continued.
MileOne operates 61 retail franchises representing 27 different brands and nine collision centers in Pennsylvania, Maryland, North Carolina and Virginia.