CARY, N.C. -

In this episode, we catch up with Jim Roche of Xtime, during a show recorded this spring at NADA Show 2018 in Las Vegas. 

Roche discusses his debut book, "Fast Lane: How to Accelerate Service Loyalty and Unlock its Profit-Making Potential," customer retention for car dealerships, the modernization of the service department and more.

The full discussion can be found below.

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