CARY, N.C. -

"The way we are streamlining the process, the way that consumers are shopping and that we are training to shop now, really is going to be the gold standard moving forward when we get out of this, hopefully as quickly as possible."

Tim Cox of CarNow heard this from an upstate New York car dealer about how auto retail processes are likely to change after COVID-19.

Hear more from Cox on an auto retail environment that has been forced to go further digitally, what it may look like coming out of the pandemic and more.

Plus, he shares some success stories and positive news coming out of dealerships the past few weeks.

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