asTech to provide OEM scan reports for customers, starting in October
Interior of a 2021 Ram Rebel 1500 with Uconnect 4C NAV and 12-inch touchscreen. Image courtesy of the automaker.
Starting in October, Repairify will use its asTech remote scanning and diagnostic services to provide comprehensive diagnostic scan reports along with official OEM tool reports.
"We listen to our customers. We are committed to providing excellent service to continually enhance our products and services," said Cris Hollingsworth, president of Repairify, in the press release announcing the news. "The delivery of the original OEM scan report will provide our customers with an additional layer of confidence and transparency, so they can remain focused on properly repairing today's complex vehicles."
asTech is a leader in the provision of remote diagnostic solutions with a library of more than 1,000 OEM scan tools and growing. Now following an asTech remote OEM scan, customers will have access to a copy of the official OEM tool report, which includes additional information and insights such as diagnostic trouble codes, repair recommendations, recall check information and professional input from the company's team of more than 400 ASE and I-CAR certified master technicians.
"We identified the opportunity to include this resource during our ongoing one-on-one conversations with our customers," said Maurice Tuff, chief technology officer of Repairify, said in the news announcement. "We are pleased our customers continue to trust our dedicated team of professionals and our industry-leading technology throughout their repair. Repairify continuously provides innovative solutions to meet the evolving demands of the industry."
Diagnostic scan reports are delivered directly to asTech customers following pre- and post-scans, and the OEM tool report will also be available as a supplemental resource.
The reports are also available in the recently launched asTech Connect customer experience, which includes a mobile application for both iOS and Android.
Connect allows customers to see the status of all their devices, to chat directly with "master technicians" in multiple languages and to quickly view and search for invoices, reports and more, the company explained.
