PODCAST: Napleton’s customer experience success story
Napleton's Eduardo Rodriguez (left) with Reputation senior account executive and director of large dealership groups John Barth at Used Car Week. Photo by Andrew Friedlander.
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In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue of Auto Remarketing and on the Auto Remarketing website.
In this episode of the Auto Remarketing Podcast, Rodriguez and Reputation head of automotive John Gottschalk join Cherokee Media Group associate editor Andrew Friedlander to offer insight into the Napleton program, discussing what it does, how it works and why it’s important.
Listen to the conversation in the window below.
