Below is a Q&A with Brady Dolan, chief operations officer at Dolan Toyota, which is Auto Remarketing’s Franchise Dealer of the Year, a Used Car Week award sponsored by ADESA.

Dolan Toyota, among other dealers, will be recognized during UCW’s Used Car Awards luncheon on Tuesday and in the December issue of the magazine.

Auto Remarketing: What are some of the top keys to your store’s success in the used-car market?

Brady Dolan: At Dolan Auto Group, it starts with the team. Everyone has a part in getting a vehicle ready and giving the guests a good experience. We’re always looking for ways to get vehicles to the frontline sooner and turn inventory faster. We want to be the best at what we do, and we’re willing to try new ideas to get there.

AR: What are some of the challenges you’re facing in the used-car market, and how is Dolan Toyota addressing those?
BD: Affordability is top of mind. Buying a car is a major decision, and our guests deserve straight answers. We say, “Get in and join the family,” and we mean it. We want to earn their trust, their return visits and their referrals from family and friends.

On the backend, we’re putting a lot of work into AI and how it can help customers make better decisions. There’s real opportunity when we use it as a tool to support our operations.

AR: What makes your store stand out from other dealerships?
BD: I’m proud of our people. We hire for character, develop their skills and promote from within. We look for caring individuals who are team players, follow through and do the right thing. Guests remember how you treat them, and we want them to feel welcome and comfortable every time they walk through the door.

AR: What’s on your radar in the used-car market for 2027?
BD: We’ve got a lot to look forward to. We’re remodeling stores and expanding our reconditioning facility so we can offer a higher volume of quality vehicles for our guests. As we close out the year, we’re reviewing what sold, how to source more of those vehicles, what fits guests’ budgets so we can continue to improve.

This award means a lot to our whole team. We’re proud of it and committed to staying consistent, growing together and getting better in 2027 and beyond.