Reynolds and Reynolds Company, Volkswagen Group of America and LaFontaine Automotive Group have come together to create something new, combining kiosk technology with Volkswagen mobile service.

Reynolds installed a GoMoto kiosk at Volkswagen’s operations facility in Auburn Hills, Mich., and partnered with LaFontaine’s Volkswagen dealership in nearby Dearborn to provide mobile service via a system the companies called an innovative way to deliver outstanding customer experience and enhance employee productivity.

“By working together, we’ve created efficiencies that ultimately benefit both dealerships and OEMs,” Reynolds president and CEO Chris Walsh said. “This is why we get out of bed and go to work every day — to help our customers be as successful as possible.

“It’s through collaboration that we’ll continue to innovate and reach new heights as an industry. We’re grateful for the opportunity to work with Volkswagen and LaFontaine to make this innovative concept a reality.”

Employees at the Volkswagen facility can now have their car serviced in the parking lot during a workday using the kiosk’s scheduling, check-in, online payment, key drop-off and pickup capabilities.

The companies said the service eliminates the need for employees to drop their vehicle off at the dealership and either wait or return later that day to pick it up in order to get maintenance, minor services and many recalls performed. Instead, the vehicle is serviced while they work.

“Volkswagen is constantly exploring innovative ways to make the entire ownership experience exceptional,” VW senior vice president of after sales Dave Durant said. “The feedback and results have been phenomenal, and Volkswagen is looking to extend this collaboration to other corporate facilities in the next year. We hope our dealers see the benefits of using mobile service to extend their service departments to exceed our customer’s expectations.”

Durant called the system “a win-win for the company and our employees.”

“This initiative allows them to continue to focus on the work tasks at hand and save some valuable family time when they have vehicle maintenance needs,” he said. “Having work performed by Volkswagen certified technicians from our partner LaFontaine Volkswagen of Dearborn ensures our employee customers are getting the same level of service without the inconvenience of dropping their vehicle off at the dealership.”

LaFontaine Automotive, which operates 39 retail locations and nine collision centers in Michigan, said LaFontaine Volkswagen Dearborn’s mobile vehicle service program can handle a variety of necessary repairs and maintenance throughout the Detroit metropolitan area.

“Our partnership with Reynolds and Volkswagen of America is a powerful example of how innovation and collaboration can elevate the guest experience,” LaFontaine Automotive CEO Ryan LaFontaine said. “By combining leading-edge technology with mobile service convenience, we’re making vehicle ownership easier and more efficient — meeting customers where they are and delivering the personalized care they deserve.”

LaFontaine Volkswagen Dearborn general manager Joe Pytel said, “It’s all about making service effortless, saving customers valuable time and finding new ways to better serve them — both at the workplace and throughout the community.”