To close July, ID Privacy AI  upgrades its flagship platform, BDC Pro. The company said the enhancement makes its tool the most intelligent, secure, and scalable artificial intelligence agent in the market.

Already integrated with more than 80% of the automotive industry’s CRM and DMS systems, BDC Pro is now designed to power the full lifecycle of customer engagement across voice, SMS, email, web, and social channels, while operating natively inside the tools dealers already use.

“This isn’t just AI. It’s an entirely new workforce,” ID Privacy AI chief executive officer Albert Thompson said in a news release. “With BDC Pro, we’ve created autonomous agents that think, talk, remember, and act inside the very systems dealers already use.

“We’re changing the entire way automotive sales and service operations have been done for close to 100 years. This is a revolution in the ‘form-fill lead era’ this is not just an add-on. It’s a breakthrough in how dealers will buy and sell vehicles for the next generation,” Thompson continued.

Built on ID Privacy’s proprietary agentic conversational AI framework, BDC Pro agents are fully autonomous, privacy-first systems that can perform critical sales and service functions, including:

—Engage leads via phone, SMS, email, web, and social

—Learn and adapt in real-time from customer behavior

—Store persistent memory across channels and touchpoints

—Qualify, follow up, and close with CRM-native execution

—Auto-log notes, update statuses, and sync with live inventories

—Operate in English and Spanish with fluent, natural cadence

BDC Pro is now natively compatible with:

CDK ELead / Fortellis
VinSolutions
DealerSocket
DealerFX
Xtime
vAuto
HomeNet
Authenticom / Motive Retail

ID Privacy AI said its platform is built in-house, not bolted together. Its infrastructure includes:

—A bi-directional orchestration engine with CRM/DMS sync

—Secure, real-time vector database for persistent recall

—A flexible knowledge base ingestion system (API, web, inventory, chat)

—An embedded ServicePro AI module for real-time service booking

—Full end-to-end encryption and zero-trust architecture

—Cloud-native or on-premise deployments, depending on client preference

The company added all data remains protected by military-grade encryption, ensuring compliance with dealership, OEM, and regulatory standards.

ID Privacy AI also highlighted early deployments of BDC Pro have shown:

—73% first-call booking rate for service leads

—More than 187 sales appointments booked in 30 days

—Up to 10 hours per week saved per human agent

—70–80% showroom show rates on AI-booked appointments

—Zero lead leakage across CRM handoffs

“These outcomes make BDC Pro a category-defining tool for performance-focused dealer groups,” the company said.

Dealers and partners can activate BDC Pro now at https://industry.idprivacy.ai/automotive.