CHICAGO –

Cars.com on Monday brought in an experienced call-center executive to be its new vice president of operations. Tapped for the position is Josh Chapman, formerly the division vice president of ACS, a Xerox company.

The site explained Chapman will oversee account management, customer service, ad operations and training of the customer support team.

Cars.com highlighted Chapman brings more than 16 years of professional experience with a proven track record of success in both the technology and retail industries.

While at ACS, Chapman was responsible for three call centers with more than 2,200 employees and oversaw inbound and outbound support, inside sales training and recruiting.

Prior to ACS, officials recapped that Chapman worked on customer service teams at Circuit City and Star Tek and served as the director of travel operations at Mondial Assistance. 

“With Cars.com’s customer base continuing to grow, Josh’s history of fostering operational excellence and raising the bar on customer service through employee professional development will be invaluable,” noted Bob Gallagher, vice president and chief financial officer of Classified Ventures, parent company of Cars.com.

“It is vital that we deliver the highest-quality service and support to our customers and sales representatives,” Gallagher continued. “Josh’s background makes him an excellent choice to continue our delivery of service excellence.”