BURLINGTON, Vt. -

Dealer.com announced this morning it has added CallSource and e-Dealer Solutions to its certified provider program.

Now, e-Dealer’s and CallSource’s technologies will be integrated into the Dealer.com solution.

And customers will now have access to these new technologies through the Dealer.com ControlCenter.

Commenting on the news, Mike DeCecco, director of business development at Dealer.com, said, "Dealerships need to have the right software tools and sales approach to work successfully with today's car shopper, who is doing the majority of their research legwork online.

"At Dealer.com, we are dedicated toward helping our dealer customers leverage the advanced tools that bring them closer to their customers and to closing the deal. We are proud to add these two providers, e-Dealer Solutions and CallSource, to our Certified Provider Program, both of which play an important role in strengthening customer service," he continued.

Highlighting a little more about what this partnership means for Dealer.com customers, e-Dealer Solutions works to provide car dealerships with online, in-person and DVD-based training designed to improve salespeople's phone skills, email compositions and daily operating processes.

"Many customers continue to contact dealerships through phone calls and emails, and that first point of interaction is critical to the success of the deal," said Jennifer Suzuki, founder and president of e-Dealer Solutions. "It's essential that salespeople master phone and email skills to handle inquiries effectively, and having our solution seamlessly integrated into the Dealer.com makes it easier than ever for dealers to access these tools.  Our online training programs focus on building the necessary skills salespeople and managers need in today's dynamic automotive market." 

CallSource, on the other hand, offers call-tracking technologies that work to collect business intelligence about online shoppers and evaluate the effectiveness of dealer marketing programs.

"Our goal is to empower dealers to increase their sales and marketing performance by streamlining access to our services," said Andrew Price, president of CallSource Automotive. "Teaming up with Dealer.com allows us to more effectively measure dealership performance and provide more accurate ROI analysis for Dealer.com customers through one easy platform."