WALTHAM, Mass. -

Dealer review website DealerRater has announced a solution for automakers, dealers and consumers to assist in completing recalls.               

“NHTSA is starting to crack down on manufacturers for delaying recalls and is aiming for 100-percent recall completion rates,” said Gary Tucker, DealerRater’s chief executive officer. “A higher volume of recalls will create opportunities for dealers to put many customers back in their service bays.”

The company recommends the use of ServiceEngage, one of its solutions, which features automated service appointment scheduling, targeted email campaigns and customized repair order stickers and window clings.

The aim of the program is to connect with new service prospects and retain their ongoing business.

“DealerRater visitors can sign up for recall alerts and choose the ideal place for their service appointments,” Tucker said. “If a dealer has signed up for our ServiceEngage upgrade, they receive an enhanced service center page that allows these same visitors to schedule appointments directly on DealerRater.”

More information about ServiceEngage can be found here.