Mia Labs has received a significant financial boost.

The provider of an artificial intelligence-powered conversational platform for auto dealerships announced it has added $20 million in Series A funding, more than double its previous funding.

In a news release, Mia said the round lifted its total capital raised to $29 million, making it one of the best-funded AI-native, car dealership-specific communications platforms.

The round was led by Permanent Capital Ventures, with participation from Norwest and earlier investors Eniac Ventures, Vine Ventures, Analog Ventures (formerly J Ventures) and Logos Fund. Yossi Levi of Car Dealership Guy was among other automotive investors involved.

“This Series A funding is a major vote of confidence in Mia’s vision and the real results we’re delivering for automotive dealerships,” Mia Labs CEO and co-founder Brian Hoang said. “In today’s competitive landscape, dealerships can’t afford outdated tools and broken data that slow them down. We’re directly addressing this by building the most sophisticated AI super employee in the automotive space — one that’s deeply familiar with dealership operations, elevates the customer experience and continually improves to help dealers drive more revenue.”

The company called 2025 “a breakout year” in which its client base grew to more than 350 franchise dealerships and its technology enabled more than $45 million in dealership revenue through AI customer conversations, saving more than 1.5 million human-hours.

Mia said it has powered more than 1 million customer conversations and booked more than 130,000 sales and service appointments to date.

“Mia Labs is addressing one of the most mission-critical challenges in automotive retail: customer communication at scale,” Permanent Capital Ventures managing partner Mike Gamson said. “The team combines deep automotive expertise with world-class AI execution, and their momentum in just this past year alone speaks for itself.”

Mia’s conversational AI platform is designed to support multiple departments and communication channels, replacing multiple workflows with a single system that drives revenue, improves the customer experience and scales efficiently, the company said.

Mia also noted its staff includes more than 100 years of combined automotive experience on dealership operations, OEMs, software and frontline retail roles.

“Mia stands out because it was built by people who deeply understand dealership workflows and the realities operators face every day,” Levi said. “Their approach to AI is practical, results-driven and purpose-built for automotive. I believe Mia is becoming a foundational platform for modern dealerships.”

Mia said it plans to unveil new products at the upcoming NADA Show in Las Vegas, Feb. 3-6.