TotalCX, a provider of artificial intelligence-driven customer experience management solutions, has added Sandler Partners to its partnership program.

Sandler Partners’ network of independent sales experts tries to help organizations manage the complexity of technology solution design and sourcing.

“The Sandler Partners community is an ideal outlet for the TotalCX product suite,” TotalCX chief sales officer David Malone said in a news release. “We bring a unique telephony solution with the added benefit of the most sophisticated call performance technology on the market today.

“Our investment over the last several years in AI has allowed us to grow beyond the typical tracking solution and offer more sophisticated conversation management tools. Sandler Partners will be able to integrate this functionality along with their existing solutions to benefit their clients,” Malone continued.

By working with more than 200 technology suppliers across all categories, Sandler Partners can assist organizations of all sizes and verticals to solve specific challenges and meet their goals.

“Improving customer experience (CX) is a goal for all automotive dealers,” said Caleb Tucker, senior vice president, channel – West & Deep South, with Sandler Partners.

“Partners can offer their customers this tailor-made product developed with a deep understanding of the features and requirements that can help improve their sales function and impact growth,” Tucker continued. “It tracks 100% of calls, decreases expenses, listens to every call to encourage/train for improved performance, and integrates easily with CRM and DMS platforms. This is a wonderful example of AI integration and empowerment.

“It’s easy to see why a majority of the largest dealer groups are already using TotalCX, and why this is a very compelling product Partners can extend to their auto sales customers,” Tucker went on to say.