Toyota Unveils Fix for Recent Lexus Recall
TORRANCE, Calif. — Toyota officials revealed that it's discovered the remedy to update the Vehicle Stability Control System software on about 9,400 model-year 2010 Lexus GX 460 SUVs voluntarily recalled earlier this week.
The automaker indicated that it will begin implementing the remedy program at dealerships during the next two weeks. Furthermore, the OEM said its franchise dealers would be reaching out to customers shortly to set up appointments to make the system software modification.
"Lexus is confident that the update will make the performance of the GX even better for our customers," stated Mark Templin, Lexus Group vice president and general manager.
When it made the recall on Monday, the automaker also pledged that owners of the recall Lexus unit could use a courtesy vehicle until the remedy work has been completed.
The company urged customers who have any questions or concerns to contact their local Lexus dealer or Lexus Customer Satisfaction at (800) 25-LEXUS or (800) 255-3987.
"Since it was launched more than 20 years ago, Lexus has built its reputation on customer respect and concern for safety," Templin stressed.
"With the news from Consumer Reports that our 2010 GX 460 did not pass its ‘Throttle Lift-Off' test, we immediately stopped selling the vehicle and commenced vigorous testing to identify and correct the issue," he continued.
"I'm happy to announce that we have developed a remedy that will be quickly implemented to help address customer concerns," Templin concluded.