INDIANAPOLIS -

In addition to the previously announced award winners being recognized at the National Auto Auction Association’s Convention, Chase Auto Finance and NAAA had even more honors to share late last week.

The 2013 Chase Cup for Auction Excellence Awards were handed out Thursday at the convention, with seven auctions taking home the hardware.

These particular awards are given to auctions that show exceptional performance in retention, operational efficiency, expense control, accuracy, sales, operations and service delivery.

From August 2012 through this past July, Chase examined 32 auctions with which it does business, reviewing data measuring how well the auctions handled preparation, sales, invoice processing, transport requests, title processing and other capabilities.

“Chase Auto Finance applauds these high-performing auto auctions for their significant contributions to the used vehicle industry,” said Sandra Broderick, senior vice president and operations executive for Chase Auto Finance. “The Chase Cup celebrates auctions with a strong commitment to exceptional customer service, operational excellence, and “bottom line” financial results.   

Below is the recap Chase provided on its winning auctions:

Manheim Orlando was named the winner of the Best National Auction Performance, in addition to being recognized for delivering the best regional performance in the Southeast.  

Manheim Orlando was also awarded the Douglas F. Wininger Memorial Award for Best National Performance Service Delivery, an award that recognizes outstanding service in measurable areas such as transportation management, sales, invoicing, and other operational measures.  Following monthly reviews of all auctions, Manheim Orlando stood out in the following areas:

•    Ranked  No. 1 in service five times, and in the top three for eight of the monthly reviews, scoring in the top half during the entire rating period

•    Over 101 percent MMR retention for all months but one (with the remaining month at 100 percent)

•    100 percent condition report accuracy every month of the year

•    Reconditioning met Chase standards 100 percent of the time based on random audits

Manheim Seattle received a number of national and regional honors, including best performance in the West, best national performance in Mazda and Subaru sales, and national awards for prime/near prime/direct finance and non-prime finance.   

Chase also recognized other auctions for top performance:

•    Best National Jaguar Sales – Manheim Atlanta

•    Best National Land Rover Sales – Manheim Dallas

•    Best Regional Performance, Northeastern – Manheim Pittsburgh

•    Best Regional Performance, Midwestern – Manheim Minneapolis

•    Best Regional Performance, Central – Manheim Denver

NAAA Inducts Osborn & Stanley into Hall of Fame

On Thursday evening, NAAA inducted two auction leaders into its Hall of Fame: Ken Osborn, general manager of ADESA Dallas, and Henry Stanley, president and owner of Carolina Auto Auction

NAAA said its Hall of Fame, established in 1968, recognizes individuals whose long-term service to the auto auction industry and NAAA have contributed improvements to remarketing as a whole. Inductees are honored for having worked with the trade organization to benefit its members and has consistently followed the high standards of the association’s Code of Ethics.

“Henry is a self-made man who has done a variety of jobs in the industry but no matter what the job was, he just always wants to be the best at whatever he does,” said Tommy Rogers, the general manager of Carolina Auto Auction who has known Stanley for 17 years.

“Everything that he’s involved in — whether from the auction lanes to the golf course — he wants and expects excellence. With Henry, it’s not so much about the profit or bottom line as much as it is about the challenge to offer the best experience and achieve the best results possible.”

As for Osborn, one of this peers had this to say about his dedication to the business.

“Ken is a man who has his soul devoted to the betterment of the entire industry and has become one of its cornerstones through his selfless contributions to NAAA,” said Tony Moorby, principal of the Chattanooga Auto Auction. “He epitomizes the best of our business and what everyone in it should strive to be — honest, reliable, straightforward and hard working.”
 

Joe Overby can be reached at joverby@autoremarketing.com. Continue the conversation with Auto Remarketing on both LinkedIn and Twitter.