OPENLANE priorities: Marketplace, tech, customer experience
OPENLANE booth at NADA Show 2026. Photo by Joe Overby.
Premium Content
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COMMENTARY: Building teams that stay — What auto retail can learn from Chick-fil-A, Ritz-Carlton & Costco
At its core, automotive retail is a business built on relationships. Every transaction, whether a vehicle sale, repair order, or trade, relies on trust built between a customer and a sales or service advisor. As dealerships continue to invest in their teams and customer experience, employee retention represents an important opportunity to strengthen those relationships […]
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COMMENTARY: The customer is AI enabled — are you?
Last weekend, I was lying back on the couch watching college football, which is exactly what I do on a Saturday. Around the time of a disputed holding call, just as a key third-down stop was happening, a commercial came on. It was an ad for Google’s AI, Gemini. In the ad, a man stands […]
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Q&A with Ron Smith Lifetime Achievement Award winner Kyle Birch of GM Financial
For the first time since 2022, Auto Remarketing and Cherokee Media Group are giving their Ron Smith Lifetime Achievement Award; an honor reserved especially for executives who have made one of the most significant impacts on the used-car industry. During Used Car Week 2026 in San Diego, the Lifetime Achievement Award was given to Kyle […]
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