Auto Remarketing is recognizing the 2026 Women in Remarketing honorees in the April edition of the magazine and will be posting Q&As with each of these outstanding leaders on the website.  Next up, in alphabetical order by first name, is Amanda Bauer, manager, client service quality at Manheim Detroit/Cox Automotive. The Women in Remarketing program is presented by Ally. 

What prompted/inspired you to join the auto industry and what do you enjoy most about it?
I was drawn to the auto industry because it sits at the intersection of fast‑paced operations, technology and customer impact. Early on, I saw how much coordination and problem‑solving goes into every transaction — from auctions and dealerships to post‑sale support — and that complexity really appealed to me. It felt like an industry where strong process, clear communication, and attention to detail genuinely make a difference for clients.

What I enjoy most is the opportunity to improve the customer experience while supporting both internal teams and external partners. In my role focused on client service quality, I’m constantly working to ensure accuracy, resolve issues efficiently, and strengthen trust — whether that’s through validating systems, or helping teams navigate time‑sensitive situations. I also appreciate how dynamic the industry is; no two days are the same, and there’s always a new challenge to learn from. Being able to contribute to continuous improvement while working with knowledgeable, driven people is what keeps me engaged and motivated in the auto industry

What is the top trend you’re watching in the used-car industry this year?
The top trend I’m watching this year is the continued shift to digital‑first used‑car transactions and the growing reliance on data to drive trust and decisions.

Online auctions, digital inspections, and end‑to‑end virtual buying have moved from “nice to have” to standard practice, especially as affordability pressures push buyers to be more cautious and selective. As more transactions happen without a physical touchpoint, the accuracy of digital condition reports, vehicle data, and system integrity becomes critical to maintaining confidence across dealers and customers.

What accomplishment are you most proud of in your career?
One of my strongest accomplishments is serving as the senior escalation point for complex client issues, where I ensured transparent communication, timely resolution, and consistent service delivery across high‑volume, multi‑site operations. In addition, I led the implementation of performance management processes, quality metrics, and workflow improvements that increased accountability, improved transparency, and drove continuous improvement — directly supporting long‑term client retention and service consistency.

What book, film or song has inspired you personally or professionally?
The book “The Let Them Theory” by Mel Robbins has inspired me both personally and professionally. Its core message — focusing on what you can control and releasing the need to manage others’ reactions — has helped me lead with greater clarity and confidence. Professionally, it reinforced the importance of setting clear standards, maintaining strong boundaries, and prioritizing effective decision‑making over approval, which aligns closely with my approach to leadership and service quality.

Who is someone who has inspired you personally or professionally?
Simon Sinek has inspired me professionally through his emphasis on purpose‑driven leadership. His work, particularly Start With Why, reinforces the importance of leading with clarity, values, and intention rather than authority alone. His perspective has shaped how I think about inspiring trust, aligning teams around a shared purpose, and leading in a way that creates lasting impact rather than short‑term compliance.