Third-party automotive websites are improving satisfaction by capturing the attention of vehicle shoppers through increased use of the visual Web and its streamlined approach to site navigation, according to the J.D. Power 2016 Third-Party Automotive Website Evaluation Study released on Thursday.
The study, now in its fourth year, measures the usefulness of automotive third-party websites during the new- and used-vehicle shopping process by examining four key measures in order of importance:
— Information and content
— Appearance
— Navigation
— Speed
Satisfaction is measured on a 1,000-point scale.
While the impact of appearance on third-party auto website satisfaction has increased at a steady pace to 24 percent in 2016 from 21 percent in 2013, J.D. Power found there exists a significant 83-point gap in satisfaction between third-party sites and manufacturer sites (742 versus 825, respectively).
Appearance is the highest-scoring measure for auto manufacturer sites and second lowest for third-party sites, according to the study.
“The common bond among top-performing third-party auto sites is a heavy reliance on the ‘visual Web,’ with its very streamlined, easy-to-use site navigation features,” said Arianne Walker, senior director of marketing analytics at J.D. Power.
“Expectations continue to increase not only because auto manufacturers have such visually stimulating sites but because websites in many categories have focused on enhancing visual aesthetics and easy navigation,” Walker continued. “If third-party sites want to maintain and increase their usage among shoppers, they need to consider the impact appearance has on satisfaction and continually work to improve the look and feel of the website to keep up with the ever changing expectations of shoppers.”
J.D. Power highlighted a trio of other key findings of the 2016 study, including
1. Visual Web influences site preference
The study found that the highest-scoring third-party auto websites employ heavy use of visual Web design elements such as edge-to-edge imagery, cleaner spacing and aesthetically pleasing call-to-action colors.
2. Expert reviews must cover the basics
J.D. Power said content is king when it comes to satisfying shoppers on third-party sites, which includes ratings and reviews. Shoppers told J.D. Power the most important content to cover in an expert review is safety (38 percent), performance (24 percent) and functionality (11 percent).
3. Satisfaction drives loyalty and advocacy
The study determined that 83 percent of highly satisfied shoppers (overall satisfaction scores of 901 or higher) using third-party websites say they “definitely will” return to the website in the future, and 81 percent say they “definitely will” recommend the site, while only 3 percent of displeased shoppers (scores of 500 or less) say they “definitely will” return and only 2 perent say they “definitely will” recommend.
Study rankings
In 2016, overall satisfaction with automotive third-party websites averaged 751. TrueCar ranked highest at 795, followed by Carfax (793) and Cars.com (775).
The 2016 Third-Party Automotive Website Evaluation Study is based on evaluations from more than 5,000 new- and used-vehicle shoppers who indicate they will be in the market for a vehicle within the next 24 months. The study was fielded in January.
Websites evaluated in the study were selected based on meeting the following criteria:
— Must be an automotive third-party site
— Have the ability for consumers to shop for both new and used vehicles
— Be among the most frequently visited sites based on behavioral data.
Complete rankings were as follows:
TrueCar: 795
Carfax: 793
Cars.com: 775
CarGurus: 770
Autotrader: 768
Carsforsale.com: 760
NADAguides: 756
Edmunds.com: 755
The Car Connection: 755
Kelley Blue Book: 754
Industry average: 751
U.S. News Best Cars: 749
CarsDirect.com: 747
Car and Driver: 742
Autoblog; 739
Motor Trend: 739
Autobytel: 738
eBay Motors: 717
Autoguide: 710
InternetAutoGuide: 704
TrueCar has launched what it says is the first industry award to recognize pre-owned cars that hold their value the best after three years of ownership.
In an exclusive with Auto Remarketing, the company shared the winners of the inaugural TrueCar Pre-Owned Value Awards, powered by ALG.
TrueCar will present the awards to automakers this week at the New York International Auto Show.
The company is recognizing two overall brand honorees (mainstream and premium) and 27 segment winners, as listed below. These are the 2014 model-year vehicles projected to retain the highest percentage of their current value over the next three years, TrueCar said.
POVA Overall Brand
Mainstream: Toyota
Premium: Infiniti
POVA Segment Model
Alt-Fuel: Toyota Prius c
Compact: Toyota Corolla
Compact Utility: Hyundai Tucson
Full-size: Nissan Maxima
Full-size Commercial: Mercedes Sprinter
Full-size Pickup: Ford F-150
Full-size Utility: Toyota Sequoia
Microcar: Chevrolet Spark
Midsize: Toyota Camry
Midsize Commercial: Ford Transit Connect
Midsize Pickup: Toyota Tacoma
Midsize Utility 2nd Row Seating: Ford Edge
Midsize Utility 3rd Row Seating: Kia Sorento
Minivan: Nissan Quest
Off-Road Utility: Toyota FJ Cruiser
Premium Compact: MINI Cooper Hardtop
Premium Compact Utility: BMW X3
Premium Executive: Hyundai Equus
Premium Full-size: Hyundai Genesis
Premium Full-size Utility: Toyota Land Cruiser
Premium Midsize: Volvo S60
Premium Midsize Utility 2nd Row Seating: Mercedes M Class
Premium Midsize Utility 3rd Row Seating: Infiniti QX60
Premium Performance: Nissan GT-R
Sportscar: Dodge Challenger
Subcompact: Mazda Mazda2
Subcompact Utility: MINI Cooper Countryman
“The range of high-quality products re-entering the market as pre-owned vehicles grows ever more impressive year by year as automakers are paying more attention to small details that help preserve the resale value of a vehicle,” Jim Nguyen, TrueCar executive vice president and general manager of ALG, said in a news release.
“This award is designed to identify used vehicles that will hold the highest percentage of their value over the next three years,” he said. “For potential used-car buyers, unlocking value is an important part of the purchase consideration, and as certified pre-owned programs expand, consumers will benefit from the improved quality and reliability offered as a result of these refinements.”
TrueCar said the strong CPO program at Infiniti, which includes transferable warranty coverage, help nudge it above other premium brands. On the mainstream side, Toyota was by the far the biggest highlight, taking seven segment awards and the overall mainstream brand honors.
Earning three segment wins apiece were Ford and Hyundai.
TrueCar said it closely analyzes used-vehicle performance, brand outlook and product competitiveness to determine the award winners. In order to be eligible to win the brand award, automakers must have model entries in four or more different segments.
In its news release, TrueCar adds: “To account for differences across trim levels, model averages are weighted based on percentage share relative to the entire model line.”
Background & process behind POVA
Auto Remarketing caught up with Eric Lyman by phone on Friday to discuss the awards. Lyman is vice president of industry insights for TrueCar and ALG.
If you think about the process behind determining the ALG’s Residual Value Awards on the new-car side, the process to determine the Pre-Owned Value Award is “basically identical,” he said, except that it’s for 2-year-old vehicles and is based on expected retention of current used-car value.
Here’s how it works: TrueCar takes the current used value of 2-year-old vehicles (so, model-year 2014 units) and gauges how much of that value they will retain over the next three years – i.e., how much of that current value will they have left in 2019.
Lyman said TrueCar picked 2-year-old cars as a starting point because 2014 is “the model that is most representative of vehicles sold in manufacturer CPO programs in 2016.”
When the idea of a pre-owned value award came up, Lyman said, the TrueCar team was excited.
Consider the used-car shopper: here you have consumers that, largely, are already value-oriented, he said.
“The value proposition is very strong in their mind,” Lyman said.
And this award aligns with that, as it shows which of the 2-year-old cars are going to hold their value the best and represent the “best return on investment.”
The awards tackle two trends in the market, Lyman said. On the consumer-facing side, TrueCar is aiming to give shoppers “more direction” when it comes to pre-owned.
Then from the industry side, TrueCar is looking at the strategies automakers are using to deal with increases in used supply, including certified pre-owned, which Lyman said “will be more important than ever.”
He went on to explain correlation between CPO strength and new-car transaction prices. Certified pre-owned supports brand perception and used-car values, which can in turn drive new-car transaction prices.
In other award from CAR Conference action on Wednesday in Las Vegas, two of the remarketing and used-car industry’s go-to analysts were recognized with the Ed Bobit Industry Icon Award from NAAA and IARA.
Earning the recognition were Tom Kontos of ADESA and Tom Webb of Cox Automotive.
Presenting the award to these respected economists were NAAA president Mike Browning, NAAA chief executive officer Frank Hackett as well as Tony Long and Jeannie Chiaromonte of IARA .
Bob Rauschenberg of ADESA has won this year’s IARA Circle of Excellence Award. The award was presented to Rauschenberg on Wednesday, during an IARA event at the CAR Conference in Las Vegas.
Rauschenberg is the executive vice president of sales, marketing and special services at ADESA. His posts in the remarketing business have included roles with ADT Automtoive, ADESA and ABC Auto Auctions.
For more information about the latest happenings at the conference, see our story here, which also includes a preview of the upcoming NADA Convention & Expo.
Bob Rauschenberg of ADESA has won this year’s IARA Circle of Excellence Award. The award was presented to Rauschenberg on Wednesday, during an IARA event at the CAR Conference in Las Vegas.
Rauschenberg is the executive vice president of sales, marketing and special services at ADESA. His posts in the remarketing business have included roles with ADT Automtoive, ADESA and ABC Auto Auctions.
For more information about the latest happenings at the conference, see our story here, which also includes a preview of the upcoming NADA Convention & Expo.
Missouri Auto Auction will play host to the top auctioneers from North America and the U.K. during this year’s World Automobile Auctioneers Championship.
Scheduled for April 15 at the auction’s Columbia, Mo. location, the event will also be webcast live on NIADA.tv starting at 8 a.m. (CST).
"We are pleased to sponsor this year's World Auctioneer Championships in partnership with the National Auto Auction Association and Nextgear Capital," said Kevin Brown, owner and general manager of Missouri Auto Auction. "And we are particularly excited to host the event here at our auction. We're extremely proud of our facility, which has undergone quite a transformation over the past several years as a result of a series of renovations and expansions.
"It is not often that an auction has the opportunity to open its doors to people from all areas of the auction business: auctioneers, ringmen, independent auction owners, corporate auction officials and national consignors. We're looking forward to welcoming them all, and showing them the best that Missouri Auto Auction has to offer."
This year’s judges include:
Spanky Assiter, the president of the National Auctioneers Association
Tom Moore, director of remarketing at Ally Financial
Jim Jackson, auction manager for ARI
Charles Nichols, BSC America’s president
Mike Scott, remarketing manager at Consumer Portfolio Services
Eldon Booth, vice president of operations, west for KAR/ADESA/IAA
Julie Picard, regional vice president of the west for Manheim
Frank Hackett, NAAA’s chief executive officer
Brian Geitner, NextGear Capital’s president
Mitch O’Neil, vice president of asset remarketing for Santander
John Elizaga, director of vehicle remarketing at EMKAY
Chad Baily, president of Akron Auto Auction.
In other auction news, Flint Auto Auction will host its annual Corvettes and Classics sale on April 13, which will feature 250 Corvettes and 200 classic and specialty units.
In conjuction with the auction’s regular weekly sale, total consignment is expected to eclipse 3,000 units.
"Over the years, the Corvettes and Classics Sale has become a grand tradition at Flint Auto Auction," said John Luce, the auction’s owner. "The Corvette was 'born' at the General Motors Plant right here in Flint, Michigan in 1953, so we're always excited to commemorate that red-letter event in automotive history by holding this annual sale."
For more information about Flint Auto Auction and its upcoming sales, visit its site here.
FORTUNE magazine recently released its 100 Best Companies to Work For and, as usual, several companies involved in the automotive industry made the list.
These companies include the likes of ARI, Capital One Financial, CarMax, Credit Acceptance, JM Family Enterprises, and USAA.
CarMax celebrates its 12th consecutive year on the list.
“Our associates take pride in maintaining the strong CarMax culture of transparency, respect and integrity,” said Tom Folliard, CarMax’s chief executive officer. “By investing in our associates, we are equipping them to provide the exceptional experience our customers deserve.”
Companies that are included in the listing are ranked by FORTUNE based on its extensive employee surveys, which are given to a random sample of employees from each company. The survey asks employees about their attitudes about management’s credibility, overall job satisfaction and camaraderie.
Companies are also judged based on their pay and benefits programs and a series of open-ended questions about their hiring practices, methods of internal communication, training, recognition programs and diversity efforts.
ARI, a global fleet services provider, was acknowledged on the list for the fourth year in a row.
“We are incredibly honored to be named to Fortune’s 100 Best Companies to Work For list for a fourth consecutive year,” said Chris Conroy, ARI’s president. “Being named to the list year after year is entirely due to our people, who are not only the best at what they do when it comes to fleet management, but also go the extra mile when it comes to their colleagues, offering support when it is needed, celebrating successes when they happen and pitching in to overcome any challenges that come along. It is that atmosphere of teamwork, cooperation, understanding and support that makes ARI such a special place to work.”
For a full listing of FORTUNE’s 100 Best Companies to Work for, click here.
Speaking of the best places to work, do you work at an auction and think it’s one of the best? Designed and intended for individual auction locations, this free workplace study conducted by Auto Remarketing and Best Companies Group is currently working to compile the Best Auto Auctions to Work For.
For individual auction locations to participate, the general manager/leader of that auction needs to opt in at this website by April 22: www.bestautoauctionstoworkfor.com.
More information about the program can be also be found here.
Edmunds.com named over 800 car dealerships as recipients of its fourth-annual Five Star Dealer Awards on Tuesday.
According to the company, the awards recognize the car dealers that earned the highest overall rating for customer satisfaction in Edmunds.com’s dealer “sales ratings.”
"Providing excellent customer satisfaction has never been more important than it is in today's highly connected world," said Avi Steinlauf, Edmunds.com’s chief executive officer. "Congratulations to all of the winners of the Edmunds Five Star Dealer Awards for recognizing that putting the customer first is the very best way to be successful."
To be eligible for the honor, the dealer partners must have earned an overall sales rating of five stars, generated by car shoppers, on Edmunds.com. Further requirements include at least 20 reviews during the previous two years, as of December 31.
The winning dealerships are distinguished on Edmunds.com by a Five Star Dealer badge. Dealers interested in joining Edmunds.com’s dealer partner program can do so via its Dealer Center here.
Remarketing of America announced the recipient of its second annual national auction of the year honor, known as the ROA BlueAward.
Based on a ranking of auctions in several key performance areas, this year’s ROA BlueAward winner is Manheim New Mexico.
“We are pleased to present the Manheim New Mexico auction house with the ROA BlueAward, national auction of the year winner, for their consistent hard work and dedication throughout 2015, setting them apart from the other auctions throughout the nation,” said Emory White, ROA’s president and chief executive officer. “The Manheim New Mexico team, led by general manager Owen Stephens, has demonstrated outstanding customer service and an amazing work ethic that can be modeled after in the industry.
“The ROA BlueAward program is our way of recognizing our outstanding auction partners who play an invaluable role in the successful remarketing of vehicles helping to ensure great returns for our financial services’ clients,” White continued.
According to ROA, the award provides auctions with valuable feedback in the following five critical areas of service:
- Percentage of sell price compared to MMR
- Time (days) to pick up
- Time (days) to prepare condition report
- Number of arbitrations
- Time (days) to release funds from sold units
Each auction receives a scorecard every quarter that quantifies their service levels and shows how they compare with competitive auctions in their region. ROA announces the top auction from each region quarterly and ad the end of the year names the auction with the highest average score from all four quarters as its national auction of the year.
For more information about ROA, visit its site here.
It’s that time of year again – Auto Remarketing is now officially accepting nominations for the Women in Remarketing Class of 2016.
Don't miss the opportunity to honor the exceptional women of the remarketing industry, who drive businesses such as auctions, consignors, dealerships, captive finance companies and more.
Do you work with a female colleague that deserves to be recognized? Or do you know any leading ladies in the industry?
Last year’s class, as seen above, was chock-full of some of the top leaders in the remarketing industry. And just like the last few years of this program, we need your help to make sure we continue to recognize the women that help drive the nation’s remarketing business.
The April 15 print and digital editions of Auto Remarketing will contain a special section designed to honor those women that will be chosen for its 2016 Women in Remarketing Class. The 2016 Women in Remarketing Class will also be honored at this year’s Used Car Week Conferences this fall.
The deadline for nominations is Friday, March 4, and we want to make sure to honor the deserving women throughout the industry.
So, do you know of someone who deserves to be on the 2016 list?
Here’s what you can do:
No matter what area of the remarketing business the female nominee comes from, she must have a history of going above and beyond the call of duty, whether through innovation, mentoring new professionals, philanthropy, education or more.
To nominate an executive, please email staff writer Josh Hyatt at jhyatt@autoremarketing.com with the following information:
1) Nominees full name, position, and full contact information, including a phone number and email address.
2) A brief summary as to why you think this nominee should be selected. What makes her stand out? Please note that your summary may be quoted.
Auto Remarketing will be contacting the final class of honorees for a brief interview and will be requesting a professional headshot, as well.
We will include a brief profile on each honoree, along with her professional headshot, in our April 15 edition.
Special advertising will also be available for this Women in Remarketing issue. For more information or to purchase space, please contact publisher Bill Zadeits at bzadeits@autoremarketing.com.
Now in its eighth year of recognizing these top auto professionals, Auto Remarketing would also like to call attention to the prior honorees, which include:
2015 Women in Remarketing
Stephanie Baker, General Manager, Dealers Auto Auction of Murfreesboro
Amy Bouck, Senior Director of Lease-End Servicing and Remarketing, Hyundai Capital America
Gail Berger, Vice President of Auto Remarketing, Sirius XM
Kimberly Farley, Senior Vice President of Workforce Solutions, Equifax
Lori Grone, Vice President of Field Operations, Costco Auto Program
Lesley Lovallo, Vice President of Corporate Development, Larry H. Miller Automotive Operations
Linda McNeely, Director of Fleet Operations, Auction Broadcasting Co.
Barbara Mousigian, Vice President of Product, Cars.com
Cheryl Munce, Chief Executive Consultant, Alteso
Michelle Nichols-Neff, Vice President & Partner, BSC America
Michele Noblitt, Executive Vice President & General Manager, Dealers Auto Auction of the Rockies
Kelly Olson, Manager of Dealership Online Services, Ally Financial
Stacey Petras, Assistant Vice President of Asset Remarketing, Operations Support, GM Financial
Becca Polak, Executive Vice President, General Counsel & Board Secretary, KAR Auction Services
Pauline Pons, Co-Founder & Vice President, TPC Management Company
Jana Rauschenberg, Fleet Lease Sales Manager, West Michigan Auto Auction
Mandy Savage, General Manager, Manheim Detroit
Janet Smail, Project & Transportation Manager for Fleet Services, Flexco
Lori Wittman, Vice President & General Manager, VinSolutions
2014 Women in Remarketing
Ann Cammarata, DataScan Field Services LLC
Angie Chattin, CarMax Auto Finance
Cindy Cockerham, Copart Inc.
Tammie Gray, Ally Financial
Mary Haller, Auction Broadcasting Co. LLC
Catherine Iger, AutoTrader.com
Sherry Keltner, Mercedes-Benz Financial Services USA
Joy Wilder Lybeer, Equifax
Charlotte Pyle, Mountain State Auto Auction, Capital City Auto Auction, Pyle Equipment Auctions, and Joe. R Pyle Complete Auction & Realty Service
Nancy Rabenold, Xcira Corp.
Jennifer Ryan, Dominion Dealer Solutions
Diane Scharafin, Carfax
Carol Sewell, ADESA
Mary Lou Sutton, Manheim Credit & Collections
Sheila Tedesco, Lobel Financial
Bridget Townsend, Dealertrack Technologies
2013 Women in Remarketing:
Cheryl DeVries O’Brien, Kalamazoo Auto Auction
Lisa Filippi-Alvarez, American Honda Motor Co.
Anne Fleming, Women-Drivers.com
Valerie Fuller, FordDirect
Isabelle Helms, Autotrader
Rebecca Hewitt, World Omni Financial Corp.
Alison Ouchi, Ally Financial
Julie Picard, Manheim
Jenell Ross, Bob Ross Auto Group and AIADA
Sue Saris, NAAA
Lisa Scott, ADESA Canada and OPENLANE
Patty Stanley, Carolina Auto Auction and Indiana Auto Auction and ServNet
Laura Taylor, Charleston Auto Auction
2012 Women in Remarketing:
Wendy Carter, Autotrader
Courtney Cole, Hare Chevrolet
Lori Coniglio, Wheels Inc.
Stacey Coopes, FordDirect
Stephanie Gingras, Dealers Auto Auction of the SouthWest
Mary Jane Hogan, American Recovery Association
Susie Heins, Manheim
Allison Lind, Mercedes-Benz USA
Michelle Mallon, ADESA
Claudia Plascencia, Repo Remarketing
Andrea Riley, Ally Financial
Keely Smith, AutoIMS
Amy Weisenburger, DataScan Field Services LLC
2011 Women in Remarketing:
Lilicia Bailey, Manheim
Jennifer Costabile, General Motors
Jody DeVere, AskPatty.com
Kristie Griffin, Milwaukee Auto Auction
Deborah Malinowski, Santander Consumer USA
Cynthia Mitchell, BSC America
Gina Paolino, Affinity Auto Program
Rachel Richards, Sonic Automotive
Jennifer Schade, ARI
Ronna Webb, ADESA
2010 Women in Remarketing Class:
Sue Boehlke, Manheim
Jeannie Chiaromonte, Bank of America
Megan Haley, Fiserv
Alexis Jacobs, Columbus Fair Auto Auction
Mary Ann Pipes, CitiFinancial
Debbie Vaughn, ADESA
Angela Williams, Rawls Auto Auction
2009 Women of Remarketing Class:
Carolyn Crafts, Cars.com
Renee Dusek-Higgins, Davis-Moore Auto Group
Joan Horst, BMW
Jennifer Johnson, Jennifer’s Auto Sales
Melanie Kovach, AutoMart & AutoExtra.com
Carol McDavid, GMAC
Jane Morgan, ADESA
Berta Phelps, Manheim corporate
Shirlie Slack, Fredericksburg Auto Auction
Karen Tanner-Smith, CitiFinancial
Allison Weller, Chrysler Financial
Lynn Wolver, Chase Bank
Staff writer Josh Hyatt can be reached at jhyatt@autoremarketing.com, or by phone at (919) 674-6020 ext. 152.
DealerRater highlighted the winners of its annual Dealer of the Year Award program on Wednesday.
The dealer review website recognized recipients for distinction in outstanding customer service based upon consumer reviews of dealership experiences shared on DealerRater.com and DealerRater.ca.
The highest scoring dealership in the United States was Galpin Honda in Mission Hills, Calif., earning a 4.942 out of 5.0 PowerScore with 842 reviews in 2015.
The highest scoring dealership in the Canada was Lakewood Chevrolet in Edmonton, Alberta, earning a 4.946 out of 5.0 PowerScore with 267 reviews in 2015.
To qualify for the Dealer of the Year awards, franchised and independent dealers must have had at least 25 new reviews written on DealerRater.com during 2015 and averaged a minimum of a four out of five-star rating. Winners selected to receive the distinction scored the highest within their brand categories nationwide for U.S. and Canada.
DealerRater’s Dealer of the Year awards are given annually to the top U.S. and Canadian car dealers based on a Bayesian algorithm it calls PowerScore, which considers the dealership’s average DealerRater star-rating as well as the total number of reviews written about the dealership during the calendar year. Categories for scoring include customer service, quality of work, friendliness, pricing and overall experience.
“The Dealer of the Year Awards are a distinction that a small percentage of dealers get, and being named as one of the winners is an excellent way to alert customers that your dealership is highly regarded for its customer experience,” DealerRater chief executive officer Gary Tucker said.
“DealerRater makes it easy for online shoppers to find quality dealerships, and even choose the sales or service employee they’d like to work with, before setting foot into a showroom or service bay. Today’s winners will find a badge in their Dealer Panel that allows them to showcase their exemplary customer service,” Tucker went on to say.
Listed below are the additional 2016 U.S. and Canadian Dealer of the Year Award recipients within each OEM brand category:
United States
Acura: Acura of Westchester, Larchmont, N.Y.
Alfa Romeo: Walter's Alfa Romeo and Fiat, Riverside, Calif.
Aston Martin: Foreign Cars Italia, Greensboro, N.C.
Audi: Audi Coral Springs, Coral Springs, Fla.
BMW: BMW of Rochester Hills, Shelby Charter Township, Mich.
Buick: Sullivan Buick GMC, Arlington Heights, Ill.
Cadillac: Paradise Chevrolet Cadillac, Temecula, Calif.
Chevrolet: Paradise Chevrolet Cadillac, Temecula, Calif.
Chrysler: Shuman Chrysler Dodge Jeep Ram, Walled Lake, Mich.
Dodge: Cass Burch Chrysler, Valdosta, Ga.
Ferrari: Boardwalk Ferrari Maserati of Plano, Plano, Texas
Fiat: Fiat/Alfa Romeo of Austin, Austin, Texas
Ford: Klaben Ford Lincoln, Kent, Ohio
GMC: Gates GMC Buick Nissan, North Windham, Conn.
Honda: Galpin Honda, Mission Hills, Calif.
Hyundai: Allen Turner Hyundai, Pensacola, Fla.
Infiniti: Ray Catena Infiniti of Edison, Edison, N.J.
Jaguar: Wilde Jaguar of Sarasota, Sarasota, Fla.
Jeep: Shuman Chrysler Dodge Jeep Ram, Walled Lake, Mich.
Kia: Citrus Kia, Crystal River, Fla.
Lamborghini: Lamborghini Dallas, Richardson, Texas
Land Rover: Jaguar Land Rover Fort Myers, Fort Myers, Fla.
Leasing Company: D&M Leasing – Mid Cities, Grand Prairie, Texas
Lexus: Wilde Lexus of Sarasota, Sarasota, Fla.
Lincoln: Bozard Ford Lincoln, St. Augustine, Fla.
Maserati: Criswell Maserati Alfa Romeo, Germantown, Md.
Mazda: Sport Mazda, Orlando, Fla.
Mercedes-Benz: RBM of Alpharetta, Alpharetta, Ga.
Mini: Mini of St. Louis, Saint Louis
Mitsubishi: RC Hill Mitsubishi, DeLand, Fla.
Nissan: Newton Nissan, Gallatin, Tenn.
Porsche: Walter's Porsche, Riverside, Calif.
Ram: Vernon Auto Group, Vernon, Texas
Recreational Vehicles: Dodd RV of the Peninsula, Yorktown, Va.
Scion: Fred Anderson Toyota of Charleston, Charleston, S.C.
smart: Tafel Motor Company, Louisville, Ky.
Subaru: Tucson Subaru, Tucson, Ariz.
Toyota: Fred Anderson Toyota of Charleston, Charleston, S.C.
Used Car Dealer: Off Lease Only Miami, Miami
Volkswagen: Luther Burnsville Volkswagen, Burnsville, Minn.
Volvo: Smythe Volvo, Summit, N.J.
Canada
Audi: St. James Volkswagen Audi, Winnipeg, Manitoba
BMW: BMW Canbec Automobiles Inc., Montreal
Buick: Ron Hodgson Chevrolet Buick GMC, St. Albert, Alberta
Cadillac: Budds' Chevrolet Cadillac Buick GMC, Oakville, Ontario
Chevrolet: Lakewood Chevrolet, Edmonton, Alberta
Chrysler: Ontario Chrysler Jeep Dodge, Mississauga, Ontario
Dodge: Ontario Chrysler Jeep Dodge, Mississauga, Ontario
Fiat: Maple Ridge Chrysler Jeep Dodge, Maple Ridge, British Columbia
Ford: Erinwood Ford, Mississauga, Ontario
GMC: Finch Chevrolet Cadillac Buick GMC, London, Ontario
Honda: Honda West, Calgary, Alberta
Hyundai: Toronto Hyundai, Toronto
Infiniti: Newmarket Infiniti Nissan, Newmarket, Ontario
Jeep: Ontario Chrysler Jeep Dodge, Mississauga, Ontario
Kia: Winnipeg Kia, Winnipeg, Manitoba
Leasing Company: Pickard Lane Leasing, Bolton, Ontario
Lexus: Lexus On The Park, Toronto, Ontario
Lincoln: Capital Ford Winnipeg, Winnipeg, Manitoba
Mazda: Courtenay Mazda, Courtenay, British Columbia
Mercedes-Benz: Mercedes-Benz London, London, Ontario
Mini: Endras BMW Mini Durham, Ajax, Ontario
Mitsubishi: Brampton Mitsubishi, Brampton, Ontario
Nissan: Grande Prairie Nissan, Grande Prairie, Alberta
Ram: Ontario Chrysler Jeep Dodge, Mississauga, Ontario
Scion: ToyotaTown / ScionTown, London, Ontario
Subaru: Scarboro Subaru, Toronto
Toyota: ToyotaTown / ScionTown, London, Ontario
Used Car Dealer: Toronto Auto Brokers Used Car Dealership, Woodbridge, Ontario
Volkswagen: Maple Ridge Volkswagen, Maple Ridge, British Columbia
The complete list of U.S. winners at the state level is available here.
The complete list of Canada winners at the provincial level is available here.
