Auto Remarketing is recognizing the 2022 Women in Remarketing honorees in the May issue of the magazine, and will be posting Q&As with each of these outstanding leaders on the website.
First up is Christina Young, who is director of logistics development at CarMax.
Auto Remarketing: What is the top trend you’re watching in remarketing/wholesale automotive this year?
Christina Young: One of the biggest trends we are seeing is the increased interest and demand for used electric and hybrid vehicles. While interest has been growing over the last couple of years, the high gas prices have elevated the interest level even more. I anticipate this upward trend will continue.
AR: How has technology/innovation impacted your specific area of remarketing/wholesale the most?
Young: This industry is constantly evolving, and I think the rapid scaling of virtual/online solutions due to COVID has only fueled that even further. Consumer preferences continue to change, and CarMax is well-positioned to meet them by having both a brick-and-mortar and online/digital presence. CarMax offers a truly personalized experience with the option for customers to do as much, or as little, online and in-store as they want.
AR: What piece of career advice would you have for someone new to the industry?
Young: Be curious and don’t be afraid to ask questions. I learned so much by simply asking “why.” When you are starting out you may be reluctant to speak up or ask questions, but that truly is the best way to learn about your department, company, and field, as well as about the positions held by other associates and colleagues. Being a lifelong learner who asks questions — and listens and learns from others — pays tremendous dividends throughout your career. Also, be sure to build relationships with your associates, customers, suppliers, and vendors. It makes the journey truly enjoyable.
AR: What is your proudest moment/accomplishment, career-wise?
Young: My team members have always been my proudest accomplishment. I’ve had the privilege of managing many associates over the years and being part of their journey. Supporting someone in their career is so rewarding, and watching them grow and develop has been the highlight of my career.
In what we’re proud to call an annual tradition, Cherokee Media Group’s Women in Remarketing program, sponsored by Ally, has evolved into a celebrated franchise of Auto Remarketing and a key pillar of the National Remarketing Conference and Used Car Week.
For more than a decade, Women in Remarketing has recognized excellence among the leaders of the remarketing and used-car business, while also inspiring and fostering future leaders. And we’re excited to do the same this year.
The full list of 2022 honorees can be found below, listed alphabetically by last name:
Fatima Ali, Copart
Ally Ayers GAA
Kelly Bianchi, AuctionVCommerce
Keeley Capriola, Greater Rockford Auto Auction
Kaye Ceille, Montway Auto Transport
Lindsey Creech, ACERTUS
Roxanna Elliott, MAG Auctions/DAA Seattle
Janet Fedorowich, Manheim/Cox Automotive
DeAnn Flora, Capital One
Lisa Frank, Kars-R-Us
Champika Gamage, Hyundai Capital America
Katie Gravelle, Ally Financial
Beth Gregory, GM Financial
Jeni Hamlin, Gateway Financial Solutions
Kerri Harris, PreOwned Auto Logistics
Michelle Hutchinson, Ship Your Car Now
Alden Ireland, America's Auto Auction Dallas
Danielle Mannone, IAA
Kimberley Pacheco, Primeritus
Amber Powell, Black Book
Angie Provo, NextGear Capital/Cox Automotive
Anmol Shah, Norfolk Southern Corp.
Christina Shepard, BSC America/Bel Air Auto Auction
Mona Spoon, Emkay
Beth Stewart, ADESA Atlanta
Alyshia Tetrick, BacklotCars
Sierra Vielhauer, ACV
Christina Young, CarMax
Stay tuned for the May issue of Auto Remarketing, which will feature a Q&A with each respective honoree. Additionally, Cherokee Media Group will recognize the 2022 Women in Remarketing at Used Car Week this fall.
Auction award season continued this week as defi REMARKETING, the end-to-end remarketing services of defi SOLUTIONS, announced its 2021 Auction of the Year.
The company’s top accolade went to ADESA Cincinnati/Dayton, as defi REMARKETING also recognized Manheim Dallas and Manheim Orlando as second and third place honorees, respectively.
Executives highlighted ADESA Cincinnati/Dayton has been a top performing auction for defi SOLUTIONS and its finance company clients for many years, taking top honors for three of the past four years.
ADESA Cincinnati/Dayton helps put cars, trucks, SUVs, boats, jet skis, four-wheelers and other vehicles in buyers’ hands through digital and physical auctions and empowers defi REMARKETING to lower costs, shorten turnaround times and maximize the resale price of off-lease and repossessed vehicles for its finance company clients.
For more than 30 years, defi REMARKETING has been providing comprehensive vehicle remarketing services that include vehicle valuation, title delivery, vehicle transport services, and premium sale lane placement that improves vehicle visibility.
During that, defi REMARKETING said it has been well-supported by experienced staff, leading technology, proven processes and strong industry relationships, such as its partnership with ADESA.
“We very much appreciate the excellence and high standards of the ADESA Cincinnati/Dayton team,” defi SOLUTIONS vice president of client services Steve Bissett said in a news release. “We look forward to building on the current relationship with these dedicated industry professionals as we continue to evolve our products and services and grow our client community.”
Mike Long is general manager at ADESA Cincinnati/Dayton.
“We are honored to receive this award again — it really showcases our team’s dedication to outstanding customer service and outcomes, day in and day out,” Long said in the news release.
“We’re especially proud of our many years of collaboration with defi and the results we’ve driven together — and we look forward to many more years of partnership and positive impact on our customers and industry,” Long went on to say.
In recent days, Exeter Finance honored four auctions, while GM Financial recognized another five auctions.
This week, GM Financial named five regional 2021 Auction of the Year winners and a winner of Most Valuable Auction of the Year, which are part of the consignor’s annual nationwide auction of excellence program recognizing the highest-performing auction locations in 2021.
GM Financial said recipients were selected after reviewing each of the company’s 50 auctions’ performance in retention, operational metrics, presale activities and overall auction operations.
The regional auction of the year winners included:
—Manheim Texas Hobby, Houston
—ADESA Phoenix, Chandler, Ariz.
—Manheim Chicago, Matteson, Ill.
—Manheim Pennsylvania, Manheim, Pa.
—Manheim Orlando, Ocoee, Fla.
“In 2021, the auctions we work with navigated many obstacles and went to great lengths to help GM Financial and our purchasing dealers achieve success in a very challenging year,” GM Financial senior vice president of remarketing solutions Bob Winn said in a news release.
With the influx in used-car prices, new-inventory challenges due to microchip shortages and ongoing restrictions from the pandemic, these top performers prioritized buyer safety and kept our vehicle sales strong. Congratulations to these top auctions of the year,” Winn continued.
And the Most Valuable Auction of the Year went to Manheim Pennsylvania.
“The entire Manheim Pennsylvania team is humbled and honored to have our location named as GM Financial’s Most Valuable Auction for a third consecutive year,” Manheim Pennsylvania vice president and general manager Joey Hughes said in the news release from GM Financial.
“I’m so proud of our team for their continued commitment to and focus on providing exceptional customer service and results. We look forward to continuing to work closely with GM Financial and building on their success for many years to come,” Hughes went on to say.
Electric vehicles were discussed so much at NADA Show 2022, a portion of the shiny, new Las Vegas Convention Center was rebranded as Electric Avenue.
As franchised dealers and their association learned more about the availability of and best practices for retailing EVs, the National Automobile Dealers Association also honored one of its own as the 2022 TIME Dealer of the Year
The honor from TIME and Ally Financial was given to Bob Giles, owner of Giles Automotive in Lafayette, La., at the 105th show, which wrapped on Sunday.
Now in its 53rd year, the TIME Dealer of the Year award is one of the auto industry’s most prestigious and highly coveted honors.
Keith Grossman, president of TIME, and Doug Timmerman, president of dealer financial services at Ally, announced Giles as the winner at a ceremony honoring all the dealer nominees. Giles was chosen from a field of nearly 16,000 franchised dealers across the country, 47 of whom made the nominee list.
Timmerman said in a news release, “Even as America’s auto dealers adapt to a rapidly changing auto market, the commitment to their customers, employees, and communities remains unparalleled. The TIME Dealer of the Year nominees stand out for doing it right in their industry and steadfastly giving back to their communities.”
In addition to Giles, the four dealers recognized as TIME Dealer of the Year finalists included:
— Robert Sickel, Pine Belt Chevrolet, Lakewood, N.J.
— Todd Ouellette Sr., Long-Lewis Ford of the Shoals, Muscle Shoals, Ala.
— Gregg Kunes, Kunes Country Ford-Lincoln, Delavan, Wisc.
— Chris Wilson, Wilson Motor Company, Logan, Utah
Ally, the exclusive sponsor of the TIME Dealer of the Year Award, will give $10,000 to the charity of Giles’ choice.
The company also will donate $5,000 to nonprofit organizations selected by each of the four finalists. Will Green, president of the Louisiana Automobile Dealers Association who nominated Giles for the award, will also select a charity recipient.
In recognition of their achievements and generosity, Ally also gave $1,000 to the charities of choice for each of the 47 nominees.
Officials said the Louisiana dealer’s extraordinary business and community leadership earned Giles the most prestigious award in the automotive retail industry. A standout of his many contributions was the launch of the Giles Essential Errand Running Service, which offers grocery and essential item deliveries by dealership staff to senior citizens and immunocompromised individuals.
Giles earned a degree in accounting from Texas A&M University in College Station in 1976, but his training in the retail automotive industry began at age 11, when he was paid 25 cents an hour to wash vehicles on the lot at his dad’s Ford dealership in Denison, Texas.
From there, Giles spent time working in all departments, learning how to operate a dealership from the ground up. That experience, paired with his accounting degree, led Giles to start selling vehicles after graduating from college and landed him a role as sales manager at 24 years old.
A few years later, Giles was awarded a Volkswagen, Porsche and Audi store in Lafayette, and he moved to the city on his 28th birthday to establish what would become Giles Automotive.
Today, the auto group includes three stores in Lafayette, one in Opelousas, La., and one in El Paso, Texas, representing Nissan, Subaru and Volvo brands.
Giles has been an active member of both his state and local dealer associations.
For the Lafayette Auto Dealers Association where he was named chair of the board four times, Giles was instrumental in launching the group’s annual car show and sale in 1984. Giles has also advocated for his fellow dealers during his time as a member of the Louisiana Automobile Dealers Association.
“I worked with the state association to put forth initiatives to benefit all dealers in the state, and focused on warranty reimbursement rates, technician training, purchasing groups and beneficial legislation impacting auto dealers,” he said in the news release.
Beyond his industry, Giles is a community leader who has initiated campaigns to help local organizations grow and expand. He partnered with a local TV station to create the Acadiana Community Heroes campaign, which recognized deserving individuals or nonprofit organizations that have made a difference in his area. The recipients received a monetary prize and exposure for their cause.
Giles also has been active in the Outreach Center, which provides shelter and services to the homeless in the Acadiana region for many years helping to increase their annual fundraiser from around $100,000 annually to more than $500,000.
Other organizations Giles supports include:
— Dreams Come True of Louisiana, which grants dreams to children with life-threatening illnesses
— Acadiana Animal Aid, a no-kill animal shelter in Carencro, La.
— Hunters for the Hungry, as local sportsmen provide fish and game for meals at homeless shelters
— Love Our Schools
Officials reiterated the TIME Dealer of the Year winner and finalists were chosen by a faculty panel from the Tauber Institute for Global Operations at the University of Michigan. Dealers are nominated for the award by state and regional automotive trade association executives.
NADA launches dealership electric vehicle education program
Beyond displays of EVs at the event, NADA showed another way it’s charged up about electric vehicles.
The association launched a new program, in collaboration with the Center for Sustainable Energy and Plug In America, that’s designed to enhance EV education at franchised dealerships nationwide.
Officials explained the dealership EV training program developed through this partnership is supported by the Alliance for Automotive Innovation, which will engage all vehicle manufacturers to further dealership participation across the U.S.
While automakers continue to bring more EVs to market, NADA acknowledged that providing future EV buyers with the information and expertise to get them comfortable and confident with their first EV purchase is far more crucial to mass-market adoption and fleet turnover than just product alone.
“By bringing these two EV-focused powerhouse organizations together with NADA, we will efficiently educate dealers and help accelerate the mass market adoption of electric vehicles in the U.S.,” NADA president and chief executive officer Mike Stanton said in another news release. “The dealership training program leverages the strengths of each organization and will ensure dealers are more than prepared to sell and service the EV future.”
NADA highlighted the online, interactive program will be designed to complement OEM model-specific training and will serve as a brand-agnostic review of essential content that dealership sales staff need to be able to communicate with customers to efficiently close EV sales.
The association mentioned the program will offer quick, easily digestible talking points that can allow sales staff to encourage potential EV buyers. The program also will include short modules to appeal to different learning styles.
“The electric vehicle market is moving beyond early adopters to consumers who have lots of questions about what it’s like to own an EV,” CSE president Lawrence Goldenhersh said. “Auto dealer sales staff sit at the nexus in this market transition, and will be called upon to provide confidence-creating, point-of-sale education to millions of auto buyers considering the move to an EV. We are honored to be working with NADA to provide the training that will empower these sales teams to be a trusted resource to the auto buyers they serve.”
Plug In America executive director Joel Levin added, “The transition to electric vehicles is now inevitable and dealers play an important role in helping consumers as they make the switch. We are excited to work with NADA and CSE to help dealers educate consumers about the many benefits of EVs, from cleaner air to convenience to the great driving experience.”
As a result of successfully completing the course, NADA said dealership sales staff will receive a program certification that documents their full understanding of and proficiency in various core competencies.
Additionally, successful program participants will also receive Plug In America’s PlugStar certification. Sales staff who earn a certification will be eligible to participate in the all-new Dealer Referral Network, a consumer resource for identifying dealerships with staff trained and certified in EV sales.
“The auto industry is undergoing a significant transformation, and preparing the workforce will be key as new electric vehicle technologies come to market,” Alliance for Automotive Innovation president and CEO John Bozzella said. “We look forward to working with our dealer partners on this program.”
Winner of Women Driving Auto Retail Video Contest
Bob Giles wasn’t the only one involved with NADA Show 2022 to claim an award.
On the event’s closing day, NADA named Carmen Hinton as the winner of the fifth annual Women Driving Auto Retail Video Contest, sponsored exclusively by Stellantis. Hinton is the service manager at Carter Myers Automotive’s Valley Subaru Service Manager in Staunton, Va.
“Every year, it is amazing to see the caliber of women working in the auto retail industry through this contest,” said Val Bowen, president of ValMark Chevrolet in New Braunfels, Texas and NADA board of directors member. “These videos are truly inspiring and make me proud to be a woman working in this industry.”
“Women purchase more than 60 percent of all new cars sold in the U.S. and influence more than 85 percent of all car purchases. I’ve always been surrounded by strong intelligent women in my family and I am a strong ally for women in all dealership roles,” said Wes Lutz, president of Extreme Chrysler/Dodge/Jeep, RAM Inc. in Jackson, Mich, who presented the award alongside Bowen.
Launched in August 2019, the video contest is part of NADA’s Women Driving Auto Retail initiative, which highlights the current voices of women working in dealerships and encourages other women to pursue automotive careers.
The video contest celebrates women who work in all areas of dealerships and aims to encourage more women to pursue a career in auto retail.
“I love what I do” said Hinton, who joined the auto retail industry with little experience and has been with Carter Myers Automotive for 11 years. “I am still learning every day. There are still obstacles that I am overcoming, but I feel like it has made me a better person.”
Stellantis agrees that gender diversity in the automotive space is crucial.
“Building a diverse employee talent pool continues to be a critical focus for Stellantis, its dealers, and its business partners,” said Phil Langley, who is vice president of the Stellantis dealer network. “Improving the diversity of our dealer network within all roles in the dealership starts with having a strong bench of qualified candidates who are excited to represent the Stellantis brands and products.”
In a video of three minutes of less, NADA highlighted that this year’s contest called on women working in the auto retail industry to share their experience, how their auto retail career journey began and why the industry is a great career path for other women.
“If you are a woman or know a woman interested in learning more about the successes Stellantis brands have had in the marketplace and want to join the family, I would encourage you to reach out to your local dealer and learn more about available opportunities,” said Eric Wong, Stellantis senior manager of dealer market representation, diversity and technology.
Hinton’s winning video can be watched here.
To view submissions from the 10 semifinalists on this website and find more information on NADA’s Women Driving Auto Retail initiative online here.
More than 100 dealerships have another reason for celebration.
On Monday, Edmunds announced the winners of the 2022 Edmunds Five Star Dealer Awards. This year’s awards honor 94 dealers nationwide for outstanding customer satisfaction ratings, with an additional 18 earning the prestigious Edmunds Five Star Premier Dealer designation.
To qualify for a Five Star Dealer Award, Edmunds said dealers must be actively participating in the Edmunds Dealer Partner program, receive at least 30 sales reviews and earn an average customer sales review rating of at least 4.5 stars on Edmunds during the 2021 calendar year.
To qualify for a Five Star Premier Award, Edmunds indicated dealers must meet all the requirements of a Five Star Dealer Award and also receive at least 150 sales reviews on Edmunds in 2021.
“Historically low inventory levels and other pandemic-related issues have created unprecedented challenges for dealerships across the country, but this year’s Five Star Dealer recipients have done an incredible job of overcoming obstacles and earning the highest level of trust and respect with their customers,” Edmunds president Seth Berkowitz said in a news release.
“Under these unpredictable circumstances, we’re grateful to partner with dealerships that deliver an admirable customer experience and align wholeheartedly with Edmunds’ values,” Berkowitz added.
To find the full list of 2022 winners, go to this website.
General Motors and Ford claimed top honors again as part of the 26th annual Automotive Loyalty Awards orchestrated by IHS Markit.
However, for the first time, Honda earned the accolade closely associated with franchised dealerships.
IHS Markit recognized GM for its leadership as top manufacturer for automotive loyalty in the U.S. in 2021. This is the seventh consecutive win for GM in the Overall Loyalty to Manufacturer category and 18th time in the past 26 years.
Despite inventory constraints throughout the year, IHS Markit said GM retained 64% of its customers due to continued strong demand for their utility and pickup lineup.
Ford took top honors in the Overall Loyalty to Make category, winning its 12th consecutive award. This honor marks 21 wins for the brand in this category since its inception.
IHS Markit highlighted Ford’s leadership in pickups contributed to its industry leading loyalty level of 60%, with F-Series accounting for 38 percent of the brand’s make loyal volume while new entries like the Bronco, Bronco Sport, Maverick, and Mustang Mach-E contributed a combined 10% in their first full year in the market.
Meanwhile, Honda scored its first ever win in the Overall Loyalty to Dealer category, as 40% of Honda owners returning to market acquired their next vehicle from the same dealer.
In recognition of the continued investment in electrification throughout the automotive industry, IHS Markit expanded its award categories acknowledging brand retention among hybrid and electric vehicle owners.
New for 2021 is the Most Improved Alternative Powertrain Loyalty to Make award, recognizing an OEM’s improvement in its ability to retain an owner of a hybrid or electric vehicle to the brand, and also have them purchase another alternative powertrain vehicle upon returning to market.
This year’s inaugural winner is Volkswagen, which saw a 17 percentage-point improvement in alternative powertrain loyalty, compared to the previous year, due to the launch of the ID4.
“Given the unique nature of 2021, with the challenges of both the pandemic and inventory shortages, retaining customers is more important than ever,” said Joe LaFeir, president of automotive insights at IHS Markit.
“This year’s winners have certainly demonstrated effective marketing strategies that have resonated with customers and led to more return to market activity,” LaFeir continued in a news release.
Recognizing the importance of ethnic loyalty since 2008, IHS Markit acknowledged three brands for their efforts in retaining their diverse customer base.
Analysts pointed out that ethnic consumers represented 34% of all new vehicle registrations in 2021, reinforcing the importance to manufacturers of appealing to these constituencies.
For African American Loyalty to Make, Toyota led the field with a 61% retention rate among African Americans.
The Asian Loyalty to Make award was captured by Tesla for the second consecutive year, with 53% loyalty.
Toyota was recognized for the Hispanic Loyalty to Make award for the ninth time since the award’s inception, with 61% loyalty.
IHS Markit also analyzed brands for year-over-year improvement in their loyalty rates.
For 2021, Genesis was honored with the Most Improved Make Loyalty award, increasing brand loyalty by 17 percentage-points for 2021 versus 2020. Analysts said continued success of the G80 redesign, combined with strong demand for the newly launched GV70 and GV80 utility vehicles, contributed to Genesis’ gains in loyalty for the year.
IHS Markit mentioned another key metric for this year’s Loyalty Awards was conquests, due to its importance in helping a brand capture new customers.
The Highest Conquest Percentage award category was claimed by Tesla for the third year in a row. IHS Markit said Tesla was able to conquest 22% of the eligible volume in the segments in which it competes.
A complete list of 2021 award winners included:
MANUFACTURER AND MAKE LOYALTY AWARD WINNERS
Overall Loyalty to Manufacturer: General Motors*
Overall Loyalty to Make: Ford*
African American Market Loyalty to Make: Toyota*
Asian Market Loyalty to Make: Tesla*
Hispanic Market Loyalty to Make: Toyota*
Most Improved Loyalty to Make: Genesis
Overall Loyalty to Dealer: Honda
Highest Conquest Percentage: Tesla*
Highest Alternative Powertrain Loyalty to Make: Tesla*
Most Improved Highest Alternative Powertrain Loyalty to Make: Volkswagen
SEGMENT MODEL LOYALTY AWARDS WINNERS
Small Utility: Ford Bronco
Mid-Size Utility: Jeep Grand Cherokee
Full-Size Utility: Ford Expedition*
Mid-Size Pickup: Honda Ridgeline
Light-Duty Pickup: Ram 1500*
Heavy-Duty Pickup: Ram 2500/3500
Van: Toyota Sienna
Sports Car: Dodge Challenger
Small Car: Chevrolet Bolt*
Large Car: Toyota Camry*
Luxury Small Utility: BMW X3
Luxury Mid-Size Utility: Lexus RX*
Luxury Full-Size Utility: Cadillac Escalade
Luxury Sports Car: Chevrolet Corvette*
Luxury Small Car: Acura TLX
Luxury Mid-Size Car: Lexus ES*
Luxury Full-Size Car: Mercedes-Benz S-Class
Note: *Repeat winners from the 2020 awards, although some segment names have been adjusted.
Toyota earned Best Resale Value: Brand honors from Kelley Blue Book for the sixth time in the last nine years, and corporate sibling Lexus won Best Resale Value: Luxury Brand for the third time overall.
On Monday, KBB released its 20th annual Best Resale Value Awards, which spotlight the 2022 model-year vehicles expected to retain the most value during the first five years of ownership.
In addition to the aforementioned overall brand winners, the Best Resale Value Awards honor the individual models with most expected retention in 24 segments.
The awards also include a top 10 list of vehicles with the strongest expected resale value.
Toyota took also took home Best Resale Value: Brand honors in 2014, 2017, 2018, 2019 and 2021
“New-car shoppers who buy from Toyota or its luxury-brand sibling Lexus — our 2022 Best Resale Value Brand winners — can rest assured that their vehicle should retain its value quite well over time,” said Janice Yoell, senior manager of valuations for Kelley Blue Book, in a news release.
“Toyota and Lexus, respectively, are the best vehicle brand and luxury brand for 2022 in terms of the highest average projected resale value across their full lineups. Trucks and SUVs continue to dominate among the top 10 vehicles, including a brand-new Best Resale Value Award winner this year with the Ford Maverick compact pickup — which also was named Best New Model for 2022 by Kelley Blue Book,” Yoell said.
“It's also notable that an electrified vehicle — the Tesla Model X — is among the top 10, another indication of how electrified vehicles are becoming more mainstream in today's marketplace.”
The complete list of Best Resale Value Award winners is below:
2022 BEST RESALE VALUE: BRAND
Toyota
2022 BEST RESALE VALUE: LUXURY BRAND
Lexus
2022 BEST RESALE VALUE: BY VEHICLE CATEGORY
COMPACT CAR: Honda Civic
FULL-SIZE SUV: GMC Yukon
MIDSIZE CAR: Honda Accord
LUXURY SUBCOMPACT SUV: Volvo XC40
ENTRY-LEVEL LUXURY CAR: Lexus IS
LUXURY COMPACT SUV: Mercedes-Benz GLB
LUXURY CAR: Lexus LS
LUXURY MIDSIZE SUV – 2-ROW: Land Rover Range Rover Velar
SPORTS CAR: Chevrolet Corvette
LUXURY MIDSIZE SUV – 3-ROW: Lincoln Aviator
HYBRID VEHICLE: Toyota RAV4 Hybrid
LUXURY FULL-SIZE SUV: Lexus LX
ELECTRIC VEHICLE: Ford Mustang Mach-E
OFF-ROAD SUV: Toyota 4Runner
LUXURY ELECTRIC VEHICLE: Tesla Model X
COMPACT PICKUP TRUCK: Ford Maverick
SUBCOMPACT SUV: Subaru Crosstrek
MIDSIZE PICKUP TRUCK: Toyota Tacoma
COMPACT SUV: Subaru Forester
FULL-SIZE PICKUP TRUCK: Toyota Tundra
MIDSIZE SUV – 2-ROW: Subaru Outback
FULL-SIZE PICKUP TRUCK – HEAVY-DUTY: GMC Sierra 2500
MIDSIZE SUV – 3-ROW: Kia Telluride
MINIVAN: Toyota Sienna
2022 BEST RESALE VALUE: TOP 10 CARS
(listed alphabetically)
Chevrolet Corvette
Ford F-Series
Ford Maverick
Ford Ranger
GMC Sierra
Jeep Gladiator
Tesla Model X
Toyota 4Runner
Toyota Tacoma
Toyota Tundra
In the spirIt of Valentine's Day, CARFAX is starting the week by “showing its love” for its dealer partners and recognizing its third annual CARFAX Top-Rated Dealers, a program that spotlights stores with best customer reviews.
The average ratings score for these stores is 4.6 out of 5.
“CARFAX has nearly 3.3 million verified customer ratings and reviews,” CARFAX vice president of dealer business Gregg Cleary said in a news release.
“This isn’t an ‘everyone gets a trophy situation;’ we are recognizing truly the best of the best when it comes to remarkable service and customer care,” Cleary said. “These dealers are top-rated based solely on verified reviews from their actual customers.”
One of those dealers is Gary Hu and the Aloha Group. In the news release, he added: “We can definitely feel the love. This is our third year receiving CARFAX Top-Rated Dealer. It's an unparalleled recognition because it carries the weight of the trusted CARFAX brand and it comes from direct customer feedback.
“We know our team works hard to provide truly exceptional customer service, so this honor helps differentiate us from our competitors,” Hu said.
Top-Rated Dealers will be able to access digital assets that let them highlight their recognition digitally as well as on CARFAX Vehicle History Reports.
The company also announced Monday that it will be launching “The CARFAX 100” at NADA Show next month in a new wrinkle to the program. These dealers have more than 100 reviews and a review score of at least 4.9.
The National Auto Auction Association named three new Warren Young Fellows last week, recognizing the following auto industry leaders:
— Joe Oliveri, vice president of product management and data services at KAR Global
— Elton O’Neal, senior director of data strategy at Cox Automotive
— Brian Green, vice president of corporate business development at Cox Automotive
These executives were recognized for their support of NAAA and for their leadership around using data and analytics to help advance the auto auction industry.
Each of these three recipients has helped NAAA and the industry through their work with the association’s Joint Marketing Committee.
“Their experience in applying advanced data science modeling to provide innovative solutions to business challenges have made significant contributions to the automotive industry throughout their careers,” NAAA said in a release.
As part of the award, NAAA will make a $2,500 donation in each fellow’s name to the NAAA Warren Young, Sr. Scholastic Foundation.
