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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Awards highlight best-ever retained value industry average

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Friday, Feb. 21, 2020, 08:15 PM
Auto Remarketing Canada staff
The retained value for all vehicles in Canada measured for this year’s 13th annual Canadian Black Book Best Retained Value Awards show that 4-year-old vehicles (2016 model-year) held what Canadian Black Book describes as “an astounding” 57% of original MSRP, ... [Read More]

PayLink Direct’s service contract payment program now available in Canada

paylink direct for web
Thursday, Feb. 20, 2020, 02:29 PM
Auto Remarketing Canada Staff
PayLink Direct — a financial services company that specializes in providing interest-free payment plans for the purchase of service contracts for vehicles, RVs, homes, commercial trucks and other products — now is available in Canada. According to a news release, ... [Read More]

Used-vehicle prices high for market returnees

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Thursday, Feb. 20, 2020, 01:43 PM
Sarah Rubenoff, Correspondent
Consumers drive the auto market. And the F&I office seals the deals. But if consumers can’t get the price they want, especially in the used market, there’s cause for concern. On the other hand, a race to the bottom — ... [Read More]

Online retailer Clutch launches in Toronto

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Thursday, Feb. 13, 2020, 06:06 PM
Auto Remarketing Canada staff
Pre-owned vehicle online retailer Clutch has launched its service in the greater Toronto area. The company started operations in Halifax in 2017, describing itself as an alternative to buying a car from a traditional dealership or privately from an individual. ... [Read More]

Automakers get quick start to CPO in 2020

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Wednesday, Feb. 12, 2020, 08:02 PM
Joe Overby, Senior Editor
A few automakers have shared their January certified pre-owned sales results with Auto Remarketing Canada, and it appears they are off to a quick start.  For example, Hyundai’s H-Promise certified pre-owned program had its best January ever, moving 852 units. That ... [Read More]

New vice president to lead AutoVIN Canadian operations

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Monday, Feb. 10, 2020, 08:31 PM
Auto Remarketing Canada Staff
Almost 20 years ago, Gilles Pellerin joined Quadrex, and that company was sold to DataScan in 2006. AutoVIN acquired the combined company in 2015, and the company says Pellerin played an important role in ensuring a smooth merger between AutoVIN ... [Read More]

Streamlining the process for consumers, lenders and dealers: From AI to alternative data

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Monday, Feb. 10, 2020, 07:49 PM
Sarah Rubenoff, Correspondent
Vladimir Kovacevic, founder and chief technology officer at Inovatec Systems, laughingly says Apple and Google have ruined it for all of us. That was how an enlightening interview with the tech-minded entrepreneur began. Kovacevic helps run Inovatec, which provides lending ... [Read More]

Cox collaboration aims to bridge online and in-store experience gap

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Thursday, Feb. 6, 2020, 08:31 PM
Auto Remarketing Canada staff
Through a strategic collaboration between automotive business-to-consumer (B2C) chat company RAPID RTC and Cox Automotive Canada, RAPID RTC will integrate its chat service into Cox Automotive Canada’s Dealer.com and Dealertrack Digital Retailing systems. That, according to the companies, will “combine the ... [Read More]

COMMENTARY: How better marketing attribution can shift the course of the auto industry, one match at a time

Digital Attribution Image
Thursday, Feb. 6, 2020, 02:10 PM
Nuno Loureiro, autoTRADER.ca
For the longest time, sales leads have been the standard benchmark for measuring the effectiveness of marketing activity in the automotive industry. Leads have always been seen as the holy grail that determines whether a dealership’s marketing mix is effective ... [Read More]

Are Canadian consumers ready to pay out for an auto online?

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Thursday, Feb. 6, 2020, 01:54 PM
Sarah Rubenoff, Correspondent
There’s a lot of talk about the car retail purchase process moving from the physical dealership to fully online. Online, meaning every step of the buying process, from research up to delivery, is completed digitally. But are customers ready? That’s ... [Read More]
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