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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Buckeye Dealership Consulting acquires Berkshire Risk Services

Buckeye Dealership Consulting acquires Berkshire Risk Services
Tuesday, Aug. 8, 2023, 03:20 PM
BHPH Report Staff
Consolidation appeared in the buy-here, pay-here industry on Tuesday. Buckeye Dealership Consulting announced the acquisition of Berkshire Risk Services in a merger bringing together two industry service providers committed to empowering dealers and finance companies with innovative risk management tools ... [Read More]

Bankruptcies dip sequentially in July but rise year-over-year

bankruptcy
Tuesday, Aug. 8, 2023, 11:59 AM
BHPH Report Staff
While softening sequentially, bankruptcy filings rose notably in July. According to data provided by Epiq Bankruptcy, total bankruptcy filings came in at 35,716 in July, representing a 15% increase from last July’s total of 30,862. Epiq reported individual bankruptcy filings ... [Read More]

PassTime & ABCoA collaborate again with Encore integration into Deal Pack

PassTime & ABCoA integrate Encore into Deal Pack
Thursday, Aug. 3, 2023, 11:42 AM
BHPH Report Staff
As long-time integration partners, PassTime and Advanced Business Computers of America, Inc. (ABCoA) have worked together for decades to provide integrated solutions to their mutual customers in the buy-here, pay-here industry and other part of auto financing. On Wednesday, they ... [Read More]

CFPB files lawsuit against US Auto Sales servicer

CFPB files lawsuit against US Auto Sales servicer
Thursday, Aug. 3, 2023, 11:41 AM
BHPH Report Staff
U.S. Auto Sales closed its 31 dealerships in the Southeast in April, but the buy-here, pay-here operation is now facing a lawsuit in federal court brought by the Consumer Financial Protection Bureau (CFPB). On Wednesday, the CFPB filed a lawsuit ... [Read More]

Expert advice on handling the e-OSCAR 4.0 transition period

Expert advice on handling the e-OSCAR 4.0 transition period
Tuesday, Jul. 25, 2023, 10:14 AM
BHPH Report Staff
A recent tip of the week from Ignite Consulting Partners involved one of the potentially complicated parts of the buy-here, pay-here business: handling matters when consumers raise concerns about their credit history. The recommendations originated from the recently launched e-OSCAR ... [Read More]

SVR Tracking unveils ‘no frills’ GPS tracking tailored for BHPH dealers

SVR Tracking unveils basic GPS tracking for BHPH dealers
Tuesday, Jul. 18, 2023, 10:42 AM
BHPH Report Staff
Some operators consider their buy-here, pay-here dealerships to be “no-frills” businesses. That happens to be the moniker SVR Tracking gave its latest GPS tracking device. This week, the provider of asset management solutions for the automotive industry released SVR Repo, ... [Read More]

Bankruptcy filings rise 17% at 2023 midpoint

Bankruptcy filings rise 17% at 2023 midpoint
Tuesday, Jul. 18, 2023, 10:41 AM
BHPH Report Staff
Buy-here, pay-here dealers might be seeing vehicle shoppers fresh off a bankruptcy filing if they haven’t already. According to data provided by Epiq Bankruptcy, there were 217,420 total bankruptcy filings during the first six months of 2023, representing a 17% ... [Read More]

Byrider broadens footprint in Kentucky

Byrider honors top franchise dealers for 2023
Thursday, Jul. 13, 2023, 10:26 AM
BHPH Report Staff
One of Byrider’s franchisees started the second half of the year by expanding its footprint in Kentucky. Byrider announced this week that franchise ownership group Garber Ventures opened a location in Elizabethtown, Ky., representing Byrider’s seventh location in the Blue ... [Read More]

PODCAST: Tales from the BHPH trail with Gene Daughtry

Thursday, Jul. 13, 2023, 10:25 AM
BHPH Report Staff
Gene Daughtry’s travels take him from Texas to Connecticut and elsewhere, examining buy-here, pay-here dealership operations and offering recommendations to sharpen collections, reconditioning and other business segments. The senior consultant with AMS Consulting was in Las Vegas last month for ... [Read More]

PODCAST: Checkup on BHPH operator financial health with Agora Data’s Steve Burke

PODCAST: BHPH financial health with Agora Data's Steve Burke
Tuesday, Jul. 11, 2023, 11:24 AM
BHPH Report Staff
For the second time this year, Cherokee Media Group’s Nick Zulovich had the opportunity for an in-person conversation with Agora Data’s Steve Burke on the Auto Remarketing Podcast. Connecting at NIADA’s annual convention in Las Vegas, Burke described how dealership ... [Read More]
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