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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

BHPH dealers see challenges & opportunities in their numbers

BHPH dealers see challenges & opportunities in their numbers
Thursday, Jun. 29, 2023, 04:36 PM
Andrew Friedlander, Associate Editor
The buy-here, pay-here business is all about numbers — especially when times are tight. So with the economy wavering and uncertainty all around, a panel of successful BHPH dealers talked about numbers in a session at last week’s NIADA Convention ... [Read More]

4 key features of new NextGear Capital mobile app

4 key features of new NextGear Capital mobile app
Thursday, Jun. 15, 2023, 11:23 AM
BHPH Report Staff
For independent dealers who want to work with NextGear Capital, there’s now an app for that. The company announced on Thursday that it has developed a mobile app for its account portal with plans to unveil it at the National ... [Read More]

Alan Ram’s Proactive Training Solutions unveils program aimed at independent dealers

Alan Ram trains independent dealers to win
Thursday, Jun. 15, 2023, 11:15 AM
BHPH Report Staff
Alan Ram’s Proactive Training Solutions is poised to launch a newly updated sales training course tailored for independent dealers. Dubbed, “Accelerate U,” the firm highlighted the new program is designed to help dealers leverage all their leads and create proactive ... [Read More]

Ignite experts react to FTC’s look at spot deliveries

dealership and couple
Tuesday, Jun. 13, 2023, 11:00 AM
BHPH Report Staff
On the last day of May, the Federal Trade Commission acknowledged it received a petition to regulate spot deliveries by dealerships and auto finance companies. The experts at Ignite Consulting Partners offered their reaction to this effort championed by six ... [Read More]

May bankruptcy filings soar 23% higher year-over-year

bankruptcy 2
Tuesday, Jun. 6, 2023, 10:56 AM
BHPH Report Staff
Bankruptcy filings continue to increase from the reduced volumes experienced during the three years of the COVID-19 pandemic. That’s the primary finding according to data provided by Epiq Bankruptcy, which said total bankruptcy filings in May spiked 23% year-over-year from ... [Read More]

NIADA adds Solera as new National Corporate Partner

Solera booth at NADA_0_0
Friday, Jun. 2, 2023, 11:51 AM
BHPH Report Staff
Solera closed May with a notable move, becoming a National Corporate Partner of the National Independent Automobile Dealers Association. “NIADA has been a vital advocate for independent used car dealers for several decades,” Solera senior director of inside sales Karen ... [Read More]

Kinetic Advantage rolls out monthly subscription service for independent dealers

PassTime & ABCoA integrate Encore into Deal Pack
Friday, Jun. 2, 2023, 11:50 AM
BHPH Report Staff
Many of us have subscriptions for streaming music and video. Now dealers can get one for floor planning, too. On Thursday, Kinetic Advantage announced the launch of a subscription service in an effort to save independent dealers time and money. ... [Read More]

NIADA wants industry to ‘accelerate’ during annual convention

NIADA wants industry to ‘accelerate’ during annual convention
Thursday, Jun. 1, 2023, 11:41 AM
Nick Zulovich, Senior Editor
The National Independent Automobile Dealers Association coined this year’s annual convention with the moniker, “Accelerate.” Troy Scheer, who is NIADA’s director of marketing and communications, explained why the association branded their largest event with this title during an episode of ... [Read More]

MEI Group appoints president of automotive & finance division

MEI Group appoints president of automotive & finance division
Thursday, May. 25, 2023, 11:47 AM
BHPH Report Staff
MEI Group, the Texas-based organization that includes Empire Indemnity Insurance Co., RRG and National Lenders General Agency, specializing in reinsurance products for dealerships and finance companies in the BHPH, LHPH and point of sale markets, appointed a new president. The ... [Read More]

Policygenius survey: 17% of drivers have dropped their car insurance

Policygenius survey finds 17% drop car insurance.
Thursday, May. 18, 2023, 10:22 AM
BHPH Report Staff
A situation all too familiar to buy-here, pay-here dealerships — their customers dropping their car insurance — appears to be intensifying. With inflation levels at 5% stretching family budgets, findings from the Policygenius Car Insurance Affordability Survey showed 40% of ... [Read More]
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