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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Byrider honors top-performing dealers

award winner
Tuesday, Nov. 29, 2022, 04:09 PM
BHPH Report Staff
Earlier this month, Byrider presented awards to its franchise dealer body during the company’s annual convention in Aventura, Fla., honoring more than a dozen professionals who operate buy-here, pay-here dealerships with its franchise system. Byrider highlighted its franchise of the ... [Read More]

Floorplan roundup: Milestone for AFC’s Principal Pass; 3 exec moves at Kinetic

money-key
Thursday, Nov. 10, 2022, 03:28 PM
BHPH Report Staff
Two floorplan providers familiar to independent dealerships made major announcements this week. AFC, a business unit of KAR Global, shared an update about Principal Pass, while Kinetic Advantage expanded its leadership team. AFC said through a news release that more ... [Read More]

Individual Chapter 13 bankruptcies make notable jump in October

epiq october 2022 chart for web
Tuesday, Nov. 8, 2022, 05:27 PM
BHPH Report Staff
Your buy-here, pay-here operation might see an uptick in individuals who need a transportation solution after having just filed for Chapter 13 bankruptcy. According to data provided by Epiq Bankruptcy, individual Chapter 13 filings increased 27% year-over-year in October with ... [Read More]

VINCUE becomes newest NIADA National Corporate Partner

news pic
Tuesday, Oct. 25, 2022, 04:42 PM
BHPH Report Staff
VINCUE recently finalized details for a National Corporate Partnership with the National Independent Automobile Dealers Association (NIADA) to help members optimize the inventory lifecycle. VINCUE will offer its solutions to NIADA members at a preferred price, giving them access to tools ... [Read More]

3 requirements of Safeguards Rule risk assessment reports

Ignite Consulting Partners on tax season: ‘Watch your speed’
Tuesday, Oct. 25, 2022, 04:14 PM
BHPH Report Staff
Ignite Consulting Partners continued its Tip of the Week series by again focusing on the enhanced Safeguards Rule set to be implemented by the Federal Trade Commission. Ignite said that independent and buy-here, pay-here dealerships should have completed or at ... [Read More]

Car-Mart names 2 key executives focused on growth & technology

Campbell to succeed Williams as Car-Mart CEO
Thursday, Oct. 20, 2022, 02:26 PM
BHPH Report Staff
Earlier this month, Douglas Campbell became president of America’s Car-Mart. This week, the buy-here, pay-here dealership chain by naming two more leading executives, filling the newly formed role as director of acquisitions as well as picking a chief digital officer. ... [Read More]

Ignite outlines 4 general attributes of a qualified individual (QI)

Federal Trade Commission
Thursday, Oct. 13, 2022, 05:07 PM
BHPH Report Staff
In another installment of its Tip of the Week, Ignite Consulting Partners reviewed what the Federal Trade Commission previously has stated about what attributes a qualified individual (QI) should have. These are the individuals at a dealership or finance company ... [Read More]

Bankruptcies climb for second straight month to close Q3

bankruptcy 1
Thursday, Oct. 6, 2022, 01:56 PM
BHPH Report Staff
As the economy loses steam, bankruptcy filings are gaining momentum. According to data released this week from Epiq’s Bankruptcy Analytics platform, year-over-year U.S. bankruptcy filings increased 7% across all chapters for the second consecutive month in September. Epiq reported that ... [Read More]

APCO Holdings offers free reinsurance guide for dealers

Used car prices sink 14% as Manheim index hits rock bottom
Tuesday, Oct. 4, 2022, 03:17 PM
BHPH Report Staff
APCO Holdings wants to help dealers get the most out of what reinsurance programs can provide. On Monday, the provider and administrator of automotive F&I products and home to the EasyCare and GWC Warranty brands, released a free guide for ... [Read More]

NIADA adds Glo3D as national corporate partner to help members with digital retailing

mobile car shopping
Thursday, Sep. 29, 2022, 02:51 PM
BHPH Report Staff
This week, the National Independent Automobile Dealers Association selected Glo3D.com, an automotive media software company, as a National Corporate Partner. As part of this partnership, NIADA said Glo3D.com will help more than 15,000 NIADA members revolutionize their online presence in ... [Read More]
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