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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Former California dealer sentenced to more than 4 years in federal prison for bank fraud

news pic
Thursday, Jan. 19, 2023, 02:39 PM
BHPH Report Staff
This example shows how a former independent dealer was the perpetrator of a fraud scheme, rather than a victim. A news release from the U.S. Attorney’s Office for the Eastern District of California indicated Scott Radtke, of Clovis, Calif., was ... [Read More]

10 tips for independent dealers to thrive in 2023

top 10
Tuesday, Jan. 17, 2023, 04:05 PM
BHPH Report Staff
Cox Automotive acknowledged that by nearly every measure, 2022 was a difficult year for independent dealers, who were challenged by historically low vehicle inventories, high prices and the ongoing risk of an economic recession. With predicting the year ahead will ... [Read More]

Individual Chapter 13 bankruptcy filings make ‘substantial’ jump in 2022

2022 bankruptcy chart for web
Thursday, Jan. 12, 2023, 03:57 PM
BHPH Report Staff
If they haven’t already, buy-here, pay-here dealerships might be seeing more applicants arriving with an active bankruptcy on their credit file. According to data provided by Epiq Bankruptcy, individual Chapter 13 bankruptcy filings in 2022 increased 32% to 149,072 from ... [Read More]

5 findings from TransUnion’s analysis of child support payments & delinquency

Revisiting topic of partial payments
Tuesday, Jan. 10, 2023, 03:27 PM
BHPH Report Staff
Oftentimes, what buy-here, pay-here operators and their related finance company underwriters check when considering an applicant is their child support status and if they’ve maintained those payments. A new TransUnion public sector analysis shed new light on how those child ... [Read More]

Top 7 states for individual bankruptcies in November

bankruptcy image
Thursday, Dec. 15, 2022, 04:23 PM
BHPH Report Staff
While a single company influenced the rising number of commercial Chapter 11 bankruptcy filings in November, consumer filings rose more evenly, according to data provided by Epiq’s Bankruptcy Analytics platform. Epiq reported total U.S. bankruptcy filings in November came in ... [Read More]

Kinetic Advantage unveils 7 enhancements to floorplan management portal

money-key
Wednesday, Dec. 14, 2022, 05:21 PM
BHPH Report Staff
This week, Kinetic Advantage announced more than a half dozen enhancements to its proprietary dealer management portal, Kinetic 360. The independent floorplan provider highlighted the new Kinetic 360 showcases a sleek and responsive design with functionality that can allow users ... [Read More]

COMMENTARY: Advice for independent operators to manage inventory in lean times

price-tag-3
Thursday, Dec. 8, 2022, 04:01 PM
James Virgoe, GWC Warranty
Used-vehicle prices are falling, inventory is still difficult to acquire, and economic conditions continue to weaken. These are challenging times for independent dealers. In times like these, inventory management is key to staying profitable. Here are a few tips to ... [Read More]

Car-Mart acquires longtime Lone Star State operation

Car-Mart expands via acquisition, reports fiscal Q2 performance
Tuesday, Dec. 6, 2022, 04:22 PM
BHPH Report Staff
After acquiring the assets from two different independent operators last year, America’s Car-Mart finalized a similar move this week, announcing that the chain of buy-here, pay-here dealerships entered into a definitive agreement to purchase the ongoing dealership assets of Credit-Line, ... [Read More]

Cox Automotive moves auction GM into NextGear Capital VP role

nextgear exec for web
Tuesday, Dec. 6, 2022, 04:20 PM
BHPH Report Staff
Cox Automotive is shifting one of its auction general managers into an executive role with its floorplan provider. On Tuesday, NextGear Capital appointed former Manheim general manager Nicole Graham-Ponce as vice president of portfolio management, following the recent appointment of former ... [Read More]

Tricolor Holdings named Inc. 2022 Best in Business award winner

Tricolor gains US patent for AI-driven underwriting tool
Tuesday, Dec. 6, 2022, 04:17 PM
BHPH Report Staff
Tricolor Holdings added another award to its mantle. The used-vehicle retailer that focuses on the Hispanic market announced that it has been named to the Inc. 2022 Best in Business list, which honors companies that have made an “extraordinary” impact ... [Read More]
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